Unlock Learning For All
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
As the Chief Information Officer at Washtenaw Community College in Ann Arbor, Michigan, you will lead both the campus technology strategy and day-to-day operations to ensure customer success through effective technology modernization, resource management and contract compliance at the customer site. You are responsible for working to align technology projects and operations with the institution’s mission, vision and values. The incumbent should understand the campus community, campus customers, their needs and apply best practices in higher education leadership to resolve issues while effectively engaging with senior leadership at the institution – namely, the President and Provost along with their senior leadership teams.
Where you will make an impact
- Act as a strategic thought-partner in effective delivery of technology modernization at the institution.
- Develop a positive customer relationship with key leadership such as the President, Contract Administrator, Chief Financial Officer, Provost, and other key VIPs.
- Establish and direct the strategic and operational goals, policies, and procedures for the information technology department.
- Maintain an exceptionally high level of responsiveness, and ongoing proactive contact with Customer Executives, Ellucian Management, and site staff.
- Advise customer on status of technology initiatives at the institution relative to the customer’s strategic goals and objectives.
- Manage the day-to-day operations of the information technology department including direction of on-site staff, who support administrative applications, academic computing, networking, user services, telecommunications and other information technology functions.
- Proactively identify user needs, resolve problems and direct the building of teams to work across all levels of the organization.
- Recommend and/or determine the institution’s long-term system/solution needs and propose hardware/software solutions to accomplish the institution’s business objectives in support of campus goals.
- Actively participate in several key customer committees, cabinet and/or board-level meetings, ad-hoc advisory groups, institutional/community activities and planning committees.
- Coordinate, manage and track corporate remote resources to facilitate completion of the organization’s goals and objectives.
- Oversee the support process for remote and on-site resources to ensure cases are resolved and overall satisfaction is attained.
- Coordinate corporate resources to assist with creating and updating annual strategic plans.
- Recognize, create, and track value-added and ROI activities for customer.
- Responsible for ensuring contract administration, extensions, and enhancements.
- Negotiate and maintain responsibility for managing various IT related vendor contracts.
- Assist with or creates requests for proposals for IT related projects.
- Translate and articulate administrative and educational goals of the institution into technical initiatives.
- Appropriately translate and communicate technical information depending on the audience needs
- Direct budgeting, strategic and tactical planning, business processes and database system strategy.
- Complete and monitor site budgets and business plans, reviews monthly revenue and expense reports.
- Prepare and submit required corporate reports in a timely manner.
- Participate in the development of contract renewal and upgrade strategies with the Ellucian General Manager and the Vice President of Global Services Innovation.
- Implement company policy, methodologies, procedures and practices at site location.
- Responsible for hiring all staff assigned to support a customer’s technology operations.
- Responsible for managing on-site personnel actions, staff training and development.
- Communicate regularly and effectively with customer executive leadership on significant site issues, risks, opportunities, and general progress towards contractual and business goals.
- Manage complex technical projects and technical operating units.
What you will bring
- 8-10 years of leadership experience in the Information Technology field OR equivalent combination of education and experience leading IT strategic initiatives in a college or university environment
- Current working knowledge in the use and trends of effective technology in higher education
- Strong empathizing and empowerment abilities
- An innovative approach with an emphasis on bringing appropriate solutions to all areas of the technology domain
- Ability to promote teamwork and collaboration between customer and Ellucian staff
- Stress-management, time management, planning, and organization skills
- Strong understanding of SaaS ERP solutions, specifically Banner ERP
- Experience with or knowledge/certifications in service provision best practices such as ITIL and PMP preferred
- Higher Education experience is highly preferred
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
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