Who We Are
QA Group is a high-growth, high-value company serving the skills and talent needs of the Fortune 500, helping them transform through a tech-enabled approach to developing their people and skills for real business outcomes. As a CVC Capital Partners operating company, QA includes sub-brands like Cloud Academy and Circus Street.
- QA Experts in technology talent and training services. Helping individuals and businesses win in the digital revolution.
- Cloud Academy: Technology platform and provider of cloud and specialist technology training with a library of over 40,000 hours of content.
- Circus Street: Global provider of commercial skills including e-commerce, data analytics and digital marketing skills to businesses.
With a $350 million ARR and 40% year-on-year growth, QA is a household name for learning and e-learning in the UK and Europe, while the US team operates like a start-up within the larger business on the back of the Cloud Academy and Circus Street acquisitions.
Global Employees: 4,500
US Employees: 80
Funding Stage & Investors: Private Equity-backed by CVC Capital Partners
Role Overview:
We are seeking a dynamic Solutions Engineer to revamp and manage the Platform Demonstration, Pilot and Trial programs for our current and potential clients. This individual will regularly meet with clients to understand current business objectives and priorities, develop bespoke experiences to highlight the overall QA value proposition, and act as a NA liaison to QA global platform and content leadership at a global level.
The Solutions Engineer will report to the Director of NA GTM & Sales Consultancy and work closely with Learning Consultant, Solution Architect, Program Management, and Bid Management peers.
Responsibilities:
- Platform Demos: Revamp current platform demonstration program with supporting material for all NA Sales and Customer Success teams. Guide current and potential clients through strategic platform demonstrations, highlighting key features, benefits, content, land labs that address specific business needs and priorities.
- Pilot & Trial Management: Revamp current client pilot and trial program with supporting material for all NA Sales and Customer Success teams. Create bespoke experiences for clients to sample the platform, diversity of specific content, experience guided and self-paced labs, wrapped in daily management of participant access, addressing questions, progression through program, and overall user experience.
- Product Insights: Work closely with Product and Content teams to share customer insights that inform future product developments and enhance customer success.
- Cross-Functional Alignment: Build trustful relationships with peers across Sales, Services, Product, Alliances, and Support to ensure alignment at scale.
- Account Strategies: Collaborate with Sales to develop and execute account plans and strategies to deliver value and identify upsell/cross-sell opportunities.
- Customer Advocacy: Provide input to Customer Marketing on communication needs and partner on customer case studies and advocacy activities.
- Inspire Culture: Drive a company-wide culture of Customer Success, fostering teamwork, collaboration, and customer advocacy.
Requirements:
- Experience: 8+ years in Solutions Engineering with 5+ years within a SaaS company that has a complex platform or solution (e.g., Oracle, SAP, BMC, SFDC).
- Technical Communication: Ability to engage with customers' technical teams and a passion for cloud technologies and software.
- Data-Driven: Strong focus on data to improve team performance and build business cases and mutual success plans with clients.
- Customer Advocacy: Strong customer advocate, able to build relationships with C-level and VP stakeholders.
- Agility: Ability to move quickly, iterate, and lead from the front.
- Communication Skills: Exceptional verbal and written communication skills.
- E-Learning Experience: Experience in e-learning is a plus but not mandatory.
- Software Knowledge: Familiarity with Salesforce and ChurnZero or similar software preferred.
- Customer Advocacy: Provide input to Customer Marketing on communication needs and partner on customer case studies and advocacy activities.
- Technical Proficiency: Strong understanding of e-learning technologies, APIs, integrations, and software development principles.
- Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- Problem-Solving: Proven ability to analyze complex issues, identify root causes, and propose effective solutions.
- Collaboration: Ability to work effectively in cross-functional teams, including sales, product management, and development.
- Adaptability: Willingness to learn new technologies and adapt to changing business and technical environments.
Benefits
- 4 weeks of vacation per year, goes up to 5 weeks after 2 years
- 5 sick days per year
- 2 volunteer days per year
- 3 professional development days per year
- 12 US holidays per year
- 3% match on the 401k, goes up to 4% after two years, no vest
- Medical, dental and vision through Aetna - basic plans paid by the company for the employee, there is an employee contribution if premium plan is chosen and/or family members added
- FSAs, HSA (with one medical plan), supplemental insurances
- $30/month cell phone reimbursement
- $200 equipment stipend every two years
- Pre-tax commuter benefits to those based out of NYC office
- Annual Professional Development stipend
- Competitive compensation package that includes a base salary plus a quarterly variable. Total compensation (OTE) for New York City will be $120-180K per year.
Diversity & Inclusion
We pride ourselves on being an equal opportunity employer, committed to equality and diversity amongst both our employees and prospective applicants. We ensure that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, socio-economic background, neuro-diversity, education, or any other basis prohibited by applicable law.