About The Princeton Review: The Princeton Review/Tutor.com is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate school–bound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 22 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedIn, YouTube and Instagram.
Summary of Position:
Institutional Test Prep Vice President (VP) is responsible for driving and achieving annual billings and revenue goals within the K12 and Graduate test preparation markets. This role involves developing and executing a comprehensive business plan that encompasses personnel management, operational efficiency, exceptional customer service, robust sales strategies, and aggressive growth projections. The Institutional Test Preparation VP will recruit, hire, and train a high-performing team, ensuring that all team members are equipped with the tools and knowledge necessary to succeed in their roles. Additionally, the Institutional Test Prep VP will oversee product operations and management, creating and maintaining products and related content, and partnering with instructors, operations, and other departments to enhance the delivery of test prep products.
Major Responsibilities:
- Strategic Planning and Execution:
- Oversee market analysis to identify opportunities for growth and expansion.
- Establish key performance indicators (KPIs) to track progress against goals.
- Revenue and Billing Management:Achieve billing and revenue goals through strategic planning and execution.
- Drive initiatives to increase market share and profitability.
- Monitor financial performance and implement corrective actions as necessary to meet targets.
- Operational Oversight:Ensure efficient operational processes in recruitment, staffing, and logistics.
- Implement best practices to improve customer satisfaction.
- Manage budgets, forecasts, and financial reporting for the market.
- Sales and Customer Service:Lead the team to achieve and exceed sales targets.
- Develop and maintain strong relationships with key clients and stakeholders.
- Ensure exceptional customer service and satisfaction across all touchpoints.
- Staff Management and Development:Recruit, hire, and onboard top talent for the market.
- Train and mentor staff, providing ongoing coaching and development.
- Foster a positive and inclusive work environment that encourages teamwork and high performance.
- Market Growth and Expansion:Identify and pursue new business opportunities and partnerships.
- Develop and execute growth strategies to expand market presence.
- Stay informed about industry trends, competitor activities, and market dynamics.
- Product Operations and Management:Create and maintain products and related content using a variety of internal product and content-management systems.
- Continuously improve customer experiences by enhancing product offerings and reducing implementation and staffing timelines.
- Collaborate with instructors, operations, and other departments to optimize the delivery of educational products.
- Pricing Models and Sales Performance:Develop effective pricing models based on market research
- Adjust pricing strategies as needed to remain competitive and achieve goals.
- Analyze sales data to identify trends and opportunities for improvement.
- Customer Engagement and Outreach:Develop outreach plans for current and future customers to ensure their needs are considered in product development and enhancement cycles.
- Oversee customer engagement initiatives and surveys to maximize customer success metrics.
- Use feedback to drive continuous improvement in customer satisfaction and retention.
Education, Background, Experience & Qualifications:
- Minimum qualifications and experience: 4-year degree or equivalent experience. 5+ years successful sales experience in education market. Minimum 7 plus years of experience in a managerial role.
- Experience and proven success with selling both in-person and online solutions
- Proven history of reaching sales quotas and targets
- Working knowledge of sales concepts, methods and techniques
- Excellent oral communication skills, writing skills, and closing skills
- Able to work from home office and frequently travel to customer and prospect locations
- Proficient with Excel, PPT and Salesforce. Ability to master CST.
Salary: $140,000 - $145,000 per year, based on a 40 hour work week.
The Company also provides eligible employees with a variety of benefit programs, generally including health, dental, and vision insurance, flexible spending accounts, health savings accounts, 401k plan with company match, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work
Please note that the above-referenced position can be performed anywhere in the United States except in the following states: Arkansas, Idaho, Mississippi, North Dakota, Rhode Island, South Dakota and Wyoming.
The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions.
The Princeton Review is a drug free workplace.
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