The Princeton Review and Tutor.com deliver best-in-class test prep, academic tutoring, and admissions counseling products, serving retail subscribers around the world as well as institutional partnerships with colleges and universities, K-12 school districts, and government agencies. Working with the Director of Product Operations, Product Operations Managers create and maintain products and related content using a variety of internal product and content-management systems, constantly improving our customers’ experiences, and partnering with instructors, operations and other departments to optimize the delivery of our educational products. You should be a flexible, multi-disciplinary contributor, equally comfortable performing detail-oriented entry and review of data, and defining areas for improvement.
Major Responsibilities:
- Manage and maintain a complex set of product attributes and related content, including text, practice tests, adaptive drills, and lesson videos, using a variety of internal and external tools to maintain content, host content and map content objects to specific products
- Define and prioritize ongoing enhancements to our content, partnering with other teams to fix bugs, define feature updates, and perform quality-assurance testing
- Maintain open lines of communication with instructors, operations and individual users to understand and synthesize customer needs, and represent these needs to the broader product management team
- Serve as an expert resource on the mechanics and attributes of test prep products, representing the needs of your assigned projects to team leaders and collaborating on cross-departmental projects
- Develop internal training documentation
- Help customer-service teams troubleshoot end-user issues as they arise, while fixing bugs to ensure similar issues don’t affect other users
Education, Background, Experience & Qualifications:
- 1-2 years’ experience in a product management, product operations, or product support role (preferably at an education technology company or similar organization)
- Bachelor’s degree in a related area, or equivalent real-world expertise
- Strong analytical and quantitative skillset (preferably including advanced Excel skills, and knowledge of other tools such as SQL Server)
- Working knowledge front-end web development concepts (eg, HTML/CSS) and related tools
- Strong written and oral communication skillset, and an ability to deliver compelling presentations (both online and in-person) to a variety of internal audiences
- Ability to partner with coworkers in a remote/distributed environment, especially technical and instructor resources from other teams within the company
- Willingness to take full ownership of assigned responsibilities, prioritize complex tasks with input from multiple stakeholders, and go above and beyond your “official” duties to serve our customers
- Basic familiarity with management and productivity tools (eg, Jira/Confluence, Teams, etc.) preferred
Salary: $ $55,000-$65,000 per year based on a 40 hour work week
The Company also provides eligible employees with a variety of benefit programs, generally including health, dental, and vision insurance, flexible spending accounts, health savings accounts, 401k plan with company match, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work
Please note that the above-referenced position can be performed anywhere in the United States except in the following states: Arkansas, Idaho, Mississippi, North Dakota, Rhode Island, South Dakota and Wyoming.
The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions.
The Princeton Review is a drug free workplace.
