Account Manager (West/Canada)
Are you an experienced Account Manager?
Would you like to develop, plan and manage accounts within major academic research universities?
About our Team
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.
About the Role
The Account Manager develops plans and manages their accounts within major academic research universities. You work with multiple stakeholders in the university research community and research libraries. You're the primary strategic account leader. Driving the overall Elsevier business for research products. You will report to the Regional Account Director. This position is Home Based, preferred CA.
Responsibilities
- Maintaining customer loyalty and satisfaction. you understand their business, strategy & research needs, budgets and competitors.
- Meeting or exceeding the annual revenue targets and achieving long-term growth of overall Elsevier business at the account or territory.
- Delivering the content value story to the customer. (Institute, library and researchers.) Driving customer value perception of Elsevier content, products and services.
- Leading and driving high value, complex and potentially highly political negotiations. (e.g. at consortia or country level.) Building long-term success within the territory.
- Meeting current and long-term revenue growth goals. Working in partnership with the other sales roles (Solution Sales Manager/Customer Consultant) as a tight-knit team in the territory.
- Interacting with various stakeholders within the account. Not only the commercial buyer. Working to transform the value perception of our core offering with researchers at the account.
- Driving new sales within existing accounts for ScienceDirect Journals, Scopus, ebooks.
- Ensuring appropriate input from other stakeholders and focusing on the customer’s business strategy.
Requirements
- Experience calling on academic research institutions selling complex products at c- level is valued. Additional experience with academic libraries is also highly valued.
- Have a secondary education from an accredited university or equivalent, relevant experience to the role.
- Display expertise to program manage a complex matrix of internal and external stakeholders.
- Experience using complex enterprise software tools and experience using Salesforce or similar CRM.
- Have exceptional communication (verbal including on-line delivery and written) and presentation skills.
- Understand and leverage a strategic, consultative selling approach.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Salary Range
To be added when data can be disclosed.
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The salary range provided in this posting is the base salary range for California.$71,900.00 - $119,900.00
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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