Job Details
Level: Management
Job Location: Any Office Location - Columbus, OH
Position Type: Full Time
Salary Range: Undisclosed
Job Category: Revenue Operations
Director, Revenue Operations
Who We Are:
HomeTown Ticketing is the trusted leader in digital ticketing offering an intuitive and easy-to-use platform for both event organizers and ticket buyers. Using flexible ticketing options and secure event management features to service schools, colleges, performing arts associations, and other organizations across the country! We’re continuing to expand our technology and team to provide the best-in-class service.
HomeTown empowers all team members through a positive company culture. Exemplifying our core values of Authenticity, Grit, Innovation, and Trust! We’re committed to providing a safe and inclusive work experience for everyone, both those working remotely and within our offices across the country. Consider joining our team today!
The Role:
As the Director of Revenue Operations, you will play a pivotal role by owning the overall success of the sales functions through accelerating sales growth and driving team effectiveness and efficiency. This role involves developing and implementing strategies to drive sales effectiveness, improve processes, and support the sales team in achieving revenue targets. The Director of Revenue Operations will collaborate with cross-functional teams, analyze sales data, and lead initiatives to streamline operations and enhance sales performance. They will also hold responsibility for sales enablement and training. Having a strategic mindset, analytical expertise, and leadership skills will be critical in optimizing the sales function, and to be successful in this role.
What You’ll Do:
- Strategy and Process OptimizationCreate and implement an optimized and automated sales process.
- Develop and execute a customer-first, comprehensive sales operations plan that aligns with overall business goals and objectives.
- Collaborate with the go-to-market (GTM - Sales, Marketing, Client Experience) team to prioritize lead generation alongside marketing and drive client net retention rates alongside client experience.
- Territory ManagementImplement a sales territory strategy, to include lead and account segmentation and allocation.
- Pipeline ManagementOwn all aspects of pipeline management, including both top and bottom of funnel metrics, conversion rates, sales velocity, etc.
- Provide actionable insights to sales leadership based on data-driven analysis.
- Forecast sales performance and identify areas for improvement.
- Monitor industry trends, competitive landscape, and customer behavior to inform sales strategies.
- Compensation and Incentive Plan ManagementImplement compensation and incentive programs
- Implement tracking mechanism for compensation and incentive programs.
- Sales Enablement Design and execute sales enablement, training, and tools to lead to repeatable, scalable, and predictable outcomes (revenue growth).
- Ensure sales team members have the necessary tools, training, and resources to be successful.
- Foster a culture of continuous learning within the sales organization.
- LeadershipLead and direct the work of other employees, including: responding timely to employee issues and questions, assisting in the staffing and hiring process for department positions; coaching and motivating employees to perform their best, reviewing performance both formally and informally, and maintaining confidential employee records and correspondence.
- Promote our company culture ownership alongside our values of trust, grit, innovation, and authenticity within the department.
Key Performance Indicators:
- Decreasing/Improving: Lead response time, CPL, CAC, Average sales time, and Sales cycle length (YoY & QoQ)
- Increasing/Improving: Lead-to-Opportunity ratio, Pipeline $, Win Rate, Close Rate, Yr1 Transaction Value, and Customer Lifetime value (YoY & QoQ)
- Forecast accuracy
- Sales efficiency
Our Ideal Candidate:
- 8+ years of experience, including previous leadership experience.
- Bachelor’s degree in Business, Marketing, or a related field.
- Strong analytical skills with proficiency in data analysis tools.
- Demonstrated success in developing and executing sales strategies and optimizing sales processes.
- Excellent verbal and written communication skills.
- Time management skills, with the ability to manage and coordinate multiple projects simultaneously.
- Ability to function well in a high-paced and at times ever-evolving environment.
- Proficient with sales tools and CRM systems, Salesforce and Salesloft experience preferred.
- Proficient with Microsoft Office, GSuite or related software.
Physical Requirements:
- Minimal travel may be required, < 25%.
- Must be able to remain stationary for a long period of time, including working on a computer.
- HomeTown values the importance of demonstrating to our customers that we care and are invested in our product and how it can be the best solution for them. All HomeTown employees attend at least two client events per year. This may include traveling to local client sites and could include standing and walking for prolonged periods of time, and while outdoors in various weather conditions.
Not the Job for You?
HomeTown Ticketing has a variety of positions in various locations; please go to our career page https://www.hometownticketing.com/company/jobs-and-careers/ to explore more opportunities with us.
HomeTown Ticketing, Inc. is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.