Position Title: IT Support and Security Fundamentals Instructional Assistant
Location: Denver, CO (hybrid, Denver-based)
Reports To: Director, Technical Instruction
Who We're Looking For
Per Scholas is seeking a dynamic, team-oriented individual to serve as an Instructional Assistant (IA) within the Denver Training Department. The IA will play a crucial role in supporting the lead instructor to train Per Scholas students in IT Support and Security Fundamentals.
What You'll Do
Overall Focus:
- Assist the lead instructor both in and out of class in the teaching and administration of IT Support and Security Fundamentals courses.
- Support instructor-led training that prepares students for entry-level to mid-level careers in IT Support and Cybersecurity.
- Collaborate with the lead instructor to identify student needs, provide necessary support, and establish individualized plans for student achievement.
In-Class Responsibilities:
- Monitor class progress, ensuring overall functionality (audio, video, screen appearance, etc.).
- Serve as class timekeeper and monitor breaks.
- Assist in maintaining a positive and inclusive learning environment.
- Support students during test-taking and break-out group activities.
- Note challenges presented during class, including student engagement and participation.
Out-of-Class Responsibilities:
- Assist with grading assessments, class projects, and other materials.
- Help maintain and update Salesforce and/or LMS with student grades, certification scores, and progress notes.
- Support the preparation and maintenance of training curricula, syllabi, and lesson plans.
- Collaborate with Learner Success and Talent Solutions teams to support career readiness and job matching.
- Attend weekly team meetings and provide classroom and learner updates.
What You'll Bring to Us
Required Skills:
- CompTIA A+ Certification (1101-1102 Series)
- Knowledge of Windows, Mac, and Linux operating systems
- Familiarity with virtualization technologies (VMware ESXI, VirtualBox, Hyper-V)
- Understanding of Active Directory, GPOs, and user-profile management
- Knowledge of LAN/WAN, routing configuration, and switching
- Familiarity with IT Service Management (ITSM) processes and frameworks
- Understanding of cybersecurity concepts, including functions of a Security Operations Center
- Ability to explain technical concepts clearly to students
- Commitment to continuous learning and professional development
Preferred Skills:
- CompTIA Security+ and/or CYSA+ Certification
- CompTIA Network+ Certification (N10-006 or N10-007) or working towards CCNA
- Google IT Certification
- Cloud Certification (AWS, Azure, GCP) or strong familiarity with cloud platforms
- Windows Certification (Azure, Windows Server fundamentals or equivalent) or working knowledge of these areas
- Experience with or knowledge of monitoring tools such as Splunk
- Familiarity with ITIL processes and ServiceNow or similar ticketing systems
- Understanding of AI tools like ChatGPT or copilots (Microsoft/Github copilot) and their application in IT support workflows
- Basic experience with MS Server (2016-2022), SCCM/WSUS, Patch Management
- General understanding of Office 365 administration
- Knowledge of performance monitoring and metrics with Perfmon
- Familiarity with remote administration tools (e.g., InTune, Teamviewer, Bomgar)
Professional Qualifications:
- Associate's degree in IT or related field (or equivalent practical experience)
- 0-2 years of teaching, training, or tutoring experience
- Strong communication and interpersonal skills
- Proficiency with office productivity tools (Google Workspace, Microsoft Office)
Personal Characteristics:
- Passion for teaching and helping others learn
- Adaptable and quick to learn in a fast-paced environment
- Collaborative work style with ability to work independently
- Detail-oriented with strong organizational skills
- Alignment with Per Scholas' mission of providing access to tech careers for diverse communities
For this role specifically, we are targeting a salary of $41,600/year, where the salary is typically determined by several factors, including geography in which the selected candidate resides, and alignment with qualifications and experience.
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