Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The Marketing Technology Product Owner I position plays a key role in overseeing the marketing technologies that ensure efficient operations. Our primary event management tools are essential for delivering top-tier virtual events that meet our business goals. In this role, you will work closely with cross-functional teams, including marketing and operations, to guarantee that our event technology aligns with business needs and provides a smooth experience for participants. We are looking for a strategic thinker with a comprehensive knowledge of various platforms, a strong focus on user experience, and a passion for virtual event management.
JOB RESPONSIBILITIES:
1. Ensure effective utilization of assigned products and, operating as administrator, train and support both users and stakeholders.
2. Continuously work to improve product ROI by communicating product road maps to internal users and educate them on the benefits and application of enhancements.
3. Strategize on the integration of the marketing technology stack to provide the best user experience and the most convenience for customers and associates.
4. Monitor data quality within marketing technology products.
5. Act as a subject matter expert on assigned products, including performing technical reviews, leading product evaluation processes, and making informed recommendations to Marketing leadership.
6. Bridge the gap between pain point identification and solution selection while empathizing and collaborating with stakeholders.
7. Manage relationship with assigned vendors, integration partners, and technical resources. This includes maintaining vendor contracts, contact information, and communication activity within the CRM tool.
8. Present about solutions or industry trends to internal or external audiences as needed.
Salary range for this role is: $55,000-$65,000
EDUCATION:
Bachelor’s Degree or equivalent (Marketing, IT, or Business preferred).
EXPERIENCE:
1. Minimum of 2 years of marketing experience.
2. Experience utilizing technology focused on marketing or customer experience.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1. High level of communication skills (verbal, presentation, and written).
2. Established track record of cross-functional project management or cross-team collaboration skills.
3. Ability to grasp technical concepts and convert that knowledge into recommendations and technology evolution.
4. Strategic perspective and good judgment to plan and accomplish goals.
5. Ability to perform a variety of tasks and a high volume of projects.
6. Wide degree of creativity.
7. People and decision-making skills.
8. Excellent customer service skills.
9. Strong problem-solving skills.
10. Ability to work independently or in a group.
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Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 orcorporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace.
