Client Engagement, Associate

Mursion • Full-time • San Francisco Bay Area, California, United States • 1m ago

Position Description

Mursion is growing its Client Engagement team, with initial focus on driving behavior change at scale at large scale organizations and strategic partners. This is a role that will work within our client engagement team, with close partnership with product, marketing, sales, and operations. Client engagement managers wear many hats, and are often included in cross-functional projects.

Client Engagement, Associate

Client Relationship Management & Content Expertise: Serve as the primary point of contact for assigned clients, building and nurturing strong relationships to foster trust and ensure long-term engagement. Build expertise as a subject matter expert.
Proactive Problem Solving: Regularly check in with clients to assess their needs, gather feedback, and identify solutions
Client Onboarding: Facilitate a seamless onboarding experience for new clients, guiding them through the initial setup and ensuring they understand how to leverage our HR tech solutions effectively.
Support and Issue Resolution: Respond to client inquiries and issues promptly, providing clear and effective solutions while collaborating with internal teams to address more complex challenges.
Training and Resource Development: Conduct training sessions and create user-friendly resources that empower clients to maximize the benefits of our platform, enhancing their overall experience.
Usage Monitoring: Track client usage metrics and engagement levels, providing insights and recommendations to clients to help them achieve their desired outcomes.
Feedback Collection: Actively solicit and document client feedback regarding our products, sharing insights with relevant teams to inform continuous improvement initiatives.
Client Advocacy: Represent the voice of the client internally, ensuring their needs and concerns are communicated effectively across the organization.
Cross-Functional Collaboration: Work closely with cross functional teams to share client insights, support upsell opportunities, and contribute to strategic initiatives.
Continuous Improvement: Stay updated on industry trends and best practices in client engagement and success, bringing innovative ideas to enhance our client experience.

Experience And Qualifications

2+ years in a startup role or other similar consultative experience
Strong process orientation and program management experience – you can successfully bring together and manage the internal expertise necessary to deliver on client expectations.
Strong content development skills (playbooks, presentations, etc.)
Strong client management skills (ability to sell, manage disgruntled clients, develop relationships with senior stakeholders)
Ability to zoom in and out – you can synthesize a large amount of information into well-informed strategic choices for the business while also understanding the details pertaining to a current assignment deeply.
Determination to succeed and evidence of tangible impact for clients and your past company(ies) – you are motivated by aligning goals of the customer and Mursion to win.
Comfortable navigating within uncertainty - you can be agile to adapt your approach and mindset to lead dynamic partnerships
Ability to work cross functionally and in ambiguous environments – you enjoy working on unknown or new topics that you may not have prior experience in. You care more about getting the right answer than being right.
Nice to have: Experience in the ‘Future of Work’ or Education / Edtech space