Elsmere Education helps colleges and universities strengthen their mission - through building online programs to help our University Partners enroll and graduate students all over the world. Elsmere is headquartered in the Cherry Creek area of Denver and works with select universities around the country on online programs and other growth initiatives. With relationships defined by transparency, Elsmere Education manages the strategy, marketing, recruiting, program development and retention efforts for its partner universities.
Elsmere is looking for a Junior Salesforce Administrator who will report to COO. This role will work with cross-functional teams to gather all requirements, ensure optimal performance of Salesforce systems and products, upgrade and configure Salesforce systems for optimized integration and manage day-to-day configuration, support, maintenance, creativity, and improvement of our Salesforce CRM.
Key responsibilities:
- Performs all aspects of user and license management, including new user setup & deactivation, roles, profiles, permission sets, and public groups.
- Serves as a main point of contact for user support tickets & basic troubleshooting.
- Provides administration and end-user support for a variety of Salesforce-integrated products and installed packages (e.g. appointment scheduler, telephony, event management, etc.).
- Performs Salesforce automation and configuration changes, including (but not limited to): Salesforce automation tools (Flow), object and field management, page layouts, record types, custom settings, dashboards, and reports.
- Identifies and gathers requirements from users and stakeholders.
- Makes recommendations and designs solutions that drive efficiency, improve user experience, expand platform utilization, and align with the overall company strategy.
- Research changes in upcoming versions of Salesforce to ensure the stability of the existing solution and to provide recommendations that enhance productivity.
- Provides user training and documentation of new product and feature releases.
Desired Skills/Requirements:
- Minimum 2-3 years of experience as a Salesforce administrator (preference for Salesforce Certified Administrator)
- Strong understanding of the Salesforce platform with the proven ability to build custom workflows, create new objects and fields, formula fields, approval processes, custom views, and other content of intermediate complexity
- Strong understanding of Salesforce sharing and security settings (roles, profiles, permissions, org-wide defaults, sharing rules, etc.)
- Strong understanding of the Lightning Experience UI, including the Lightning App Builder, app/home/record page functionalities, dynamic actions, dynamics forms, etc.
- Demonstrates enthusiasm toward continued personal & professional development
- Excellent project management skills and a positive attitude
- Must demonstrate exceptional verbal and written communication skills
Benefits Include:
- Casual work environment in Cherry Creek
- Opportunity to participate in building something important
- Experienced management team that enjoys the work - and loves education
- Competitive salary
- 401K plan
- Unlimited PTO policy
- Medical/Dental/Vision Insurance
- Flexible Work Policy
- Community giving/volunteer program
- Wellness reimbursement
This is not a remote job! Must be located in Denver Metro Area.
*To ensure the safety of all employees, guests, and their families Elsmere Education has adopted a COVID-19 vaccination policy. Our policy provides individual exemptions due to qualifying medical conditions (ADA) and sincerely held religious beliefs (Title VII).*
Salary Range: $72,000-$82,000
Purpose: Unlocking the power of learning, transforming lives.
Elsmere Education is a values- and mission-driven organization that continually strives to be a diverse and inclusive global community. We welcome and celebrate the perspectives, backgrounds, and beliefs of our employees, institutional partners, and students to foster a spirit of inclusivity so all can thrive. Our goal is to create an environment of curiosity and self-expression while demonstrating openness and celebration of other's viewpoints. We encourage all employees and university partners to bring their authentic presentations of self. Elsmere is focused on unlocking the power of learning and transforming lives.
