Unlock Learning For AllHere at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the OpportunityEllucian is seeking a Vice President of Professional Services for the Asia Pacific (APAC) region. This strategic leader will oversee all aspects of delivery, leading a team of up to 30 professionals. The ideal candidate will have a deep understanding of solutions consulting/services, experience working with partners and consulting firms, and a strong background in ERP, SIS, CRM, and HCM implementations. This individual will have a proven track record of growing and scaling delivery in a new region, including winning new business.
Where you will make an impact
- Leadership and Strategy:
- Oversee the Professional Services Field Delivery organization in the APAC region.
- Drive the vision and execution of Professional Services, ensuring high-quality delivery and customer satisfaction.
- Lead and manage a team of up to 30 professionals, fostering a culture of excellence and continuous improvement.
- Promote the usage of blended delivery models, including leveraging Ellucian Centers of Excellence (CoEs) and partners/subcontractors.
- Project Management and Delivery:
- Ensure effective execution of service delivery, meeting financial targets (revenue and profitability) and project quality metrics.
- Manage the book of business, driving consumption of Professional Services orders to accelerate time to value and maximize project profitability.
- Resolve escalations by leading cross-functional team resolutions to mitigate project risks and issues.
- Monitor the health status of the delivery region and proactively manage risks.
- Business Development and Partner Engagement:
- Identify business growth opportunities by applying knowledge of the Higher Education industry, business processes, and software products.
- Engage with partners and consulting firms (Deloitte, KPMG) to scale delivery and enhance service offerings.
- Assist the Customer Success team in developing solutions and providing expertise during the sales cycle.
- Operational Excellence:
- Establish and monitor delivery compliance and assurance metrics.
- Implement standardized processes and project best practices to ensure consistent delivery quality.
- Foster a positive working relationship with Sales, Pre-sales, Customer Success & Support, Cloud Operations, Managed Services teams, and the Office of the COO.
What you will bring
- A minimum of 12 years of progressive professional experience, including personnel management, technical leadership, and P&L ownership.
- Demonstrable experience in resource planning and optimization, revenue recognition, and EBITDA budgeting.
- Consulting or leadership position in a Professional Service Organization of a SaaS software company, with specific experience in moving applications from on-prem to Cloud/SaaS.
- Extensive experience in implementing large systems like ERPs, CRMs, Billing, HR, Logistics, or Custom Business Applications.
- Strong business acumen with expertise in process improvement, negotiation, go-to-market strategies, financial management, data and analytics, driving transformation, and strategic change.
- Ability to work cross-functionally across a matrixed organization and communicate complex information to multiple audiences.
- Highly effective interpersonal skills, with the ability to build trust and credibility with others.
- Willingness to travel up to 25% (e.g., customer meetings, events, training).
What makes #Ellucianlife- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
#LI-JG1
#LI-REMOTE
