The Site Based Learning Specialist at Capella University is a pivotal role designed to support students as they navigate their Site Based Learning (SBL) program requirements. This position serves as a liaison between the university, students, and external partners, ensuring a seamless and enriching SBL experience. The Site Based Learning Specialist will work with an assigned student population throughout their academic journey, providing training, resources, and guidance on procuring SBL sites and understanding program requirements.
Depending on location, if within commutable distance of the Minneapolis, MN Capella Headquarters will be onsite 1 day a week.
Essential Duties and Responsibilities:
- Student Support/Coaching: Provide individualized support to students in procuring SBL sites, understanding program requirements, and navigating their SBL journey. Serve as part of the student’s motivation and support system.
- Site-Based Learning Processes: Facilitate all elements of the SBL journey for students and external internal stakeholders.
- Liaison Role: Act as a bridge between the university, students, and external partners to ensure effective communication and collaboration.
- Record Keeping: Maintain accurate records of student interactions and progress.
- Training and Resources: Develop and deliver training sessions and resources to help students succeed in their SBL programs.
- Communication: Maintain and document regular communication with students through various modalities (e.g., email, phone, virtual meetings) to provide ongoing support and address any concerns.
- Collaboration: Partner with academic advising, career centers, faculty, and other academic leadership to ensure a cohesive support system for students and to support student success.
- Escalation Management: Handle highly escalated student issues with professionalism and empathy while providing appropriate interventions and resources.
- Travel: Occasionally travel to meet with students in person at residency or other required locations.
- Workflow Management: Maintain and implement workflows, processes and system configuration.
- Test Kit operations: Manage inventory, pack and unpack test kits, and prepare for shipping to learners or off-site events.
Job Skills:
- Strong communication skills, both written and verbal, to interact effectively with a diverse range of stakeholders.
- Ability to manage high-volume and stressful situations with a strong mental disposition.
- Proficiency in Microsoft Suite, Salesforce, and a willingness to learn new technologies.
- Excellent organizational and time-management skills to meet regular deadlines and expectations.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently and as part of a team.
- High level of professionalism and confidentiality.
- Strong interpersonal skills and the ability to build and maintain relationships with diverse stakeholders.
- Ability to adapt to changing priorities and work effectively under pressure.
Work Experience:
- Previous experience in academic advising, student support services, or a similar role.
- Experience working in higher education or with site-based learning programs.
- Familiarity with educational policies and procedures.
Education:
- Bachelor’s degree in education, counseling, or a related field required; Master’s degree preferred.
- All degrees must be conferred from an institution accredited by an accrediting agency recognized by the U.S. Department of Education.
Certificates, licenses and registrations:
- Certification in academic advising or related fields preferred.
Other:
- Ability to work a hybrid schedule including both working from home and on-site. The selected applicant for this position will be required to work onsite and attend onsite or offsite meetings and events.
- When on site, typical office setting.
- Mobility within the office including movement from floor to floor.
- Access information using a computer.
- Must be able to work more than 40 hours per week when business needs warrant
- Must be able to travel 0-10% of time.
- Travel via plane, car, and metro may be required to perform this job.
- Strong mental acuity.
- Effectively cope with stressful situations.
- Effectively communicate, both up and down the management chain.
- Regular, dependable attendance and punctuality are essential functions of this job.
- Other essential functions and marginal job functions are subject to modification.
- Must be able to lift 20 lbs.
SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary and benefits package. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
$54,500.00 - $81,900.00 - Salary
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.
