The ETS Technical Analyst will function as an solutions consultant between business owners, clients, providers, and project team members regarding platform requirements, integrations, and functionality for mission critical SaaS applications for SEI.
Essential Duties & Responsibilities:
Partner with clients to setup integrations, including employee data, Single Sign On, and payment information.
Partner with education providers to enable integrations into the platform.
Work with business owners to gather requirements for the development of the SaaS platform and integrations.
Triage and provide third level support.
Represent the product team by providing information on infrastructure, capabilities, limitations, and systems to other departments within SEI.
Provide and promote internal communication between product team and other functional groups within SEI.
Participate in business process enhancement meetings.
Job Skills:
Strong knowledge in integration technologies, API and file based
Experience reading and writing JSON objects
Working experience of Single Sign On Integrations and configuration.
Working knowledge of technical analysis concepts, tools, and techniques.
Knowledge of databases, system security and troubleshooting
Working knowledge of project management concepts, tools, and techniques.
Comfortable working with diverse teams.
Comfortable working within the parameters of agile project methodologies.
Experience working with SaaS systems and technologies.
Ability to facilitate communications between stakeholders from all levels of the organization and to objectively identify and resolve conflicts.
Capable and comfortable multi-tasking between concurrent projects.
Preference to those with related educational model/industry.
Experience writing and executing SQL queries
Capable and comfortable multi-tasking between concurrent projects.
Preference to those with related educational model/industry.
Work Experience:
Education:
Other:
Great communication skills
No travel required
Hybrid setting
Must be able to work more than 40 hours per week when business needs warrant
Access information using a computer
Effectively communicate, both up and down the management chain
Effectively cope with stressful situations
Strong mental acuity
Regular, dependable attendance and punctuality are essential functions of this job.
Other essential functions and marginal job functions are subject to modification.
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SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary and benefits package. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
$82,800.00 - $124,200.00 - Salary
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.
