What we're looking for:
InStride is currently seeking a highly motivated and energetic client Success Manager to join our Academic Partnerships team. With guidance from the VP, Academic Network, but with significant autonomy, this individual will be responsible for maintaining academic partner account management strategy, overseeing partner touchpoints with InStride, delivering on annual targets and retention objectives, and qualifying expansion opportunities for academic partner institutions.
Skills we’d love to see you show off:
Relevant Experience: Bring 4+ years of experience in ed tech customer success, enrollment management, sales, or consulting, applying your expertise to enhance our partnerships and drive success.
Operational Efficiency: Identify opportunities to enhance workflows and processes, driving improvements that increase productivity and streamline operations.
Growth-Oriented Thinking: Embrace a mindset of continuous improvement, seeking new ways to innovate and refine processes that deliver better results.
Higher Education Expertise: Apply knowledge of the higher education landscape (e.g., financial aid, enrollment, student success) to support academic partners. (Experience in this area is a plus but not required.)
Clear Communication: Present data and complex information effectively to both internal and external audiences, ensuring alignment and understanding.
Strategic Attention to Detail: Manage multiple priorities while maintaining a focus on accuracy and aligning your work with broader organizational goals.
Problem Solving in Dynamic Environments: Tackle challenges with a proactive and adaptable approach, thriving in fast-paced, ever-changing contexts.
Building Relationships: Establish and nurture strong partnerships with universities, corporate clients, and internal teams, ensuring effective collaboration and communication across all stakeholders.
Travel & Flexibility: Open to traveling up to 30% to maintain and grow academic partnerships while staying flexible in the face of changing needs.
Purpose-Driven: Motivated by a mission to create social impact through education, combining business success with meaningful contributions to society.
Who you are:
- You excel in collaborative environments, where diverse perspectives drive creative problem-solving and innovation.
- You have a growth mindset, always looking for opportunities to learn, improve, and adapt in dynamic environments.
- You bring a proactive and adaptable mindset, ready to tackle challenges with resourcefulness and positivity.
- You’re committed to building strong relationships and contributing to a high-performing, supportive team.
- You thrive in dynamic, fast-paced settings, embracing change and ambiguity with ease.
- You have a knack for finding solutions, with a practical and results-driven approach.
- You’re motivated by meaningful work and seek opportunities where your contributions have a lasting impact.
How you will create impact:
- Academic Partner Consultant: Serve as a trusted consultant for our academic partners, collaborating with internal teams and external stakeholders to drive enrollments and deliver value.
- Data Management & Reporting: Lead the management of data integrity and program maintenance for your academic partnerships, ensuring accurate and timely reporting.
- University Implementations: Oversee new university implementations in partnership with the Implementations team, troubleshooting any challenges along the way.
- Relationship Building: Build and maintain strong relationships through regular meetings, data presentations, and strategic discussions with both university and corporate partners.
- Performance Monitoring: Monitor and report performance metrics, leveraging insights to improve academic partnership strategies.
- Product Collaboration: Collaborate with the Product team to manage highly detailed, time-sensitive program integrations and data exchanges within the InStride platform.
- Cross-Functional Teamwork: Foster collaboration across Learner Success, Marketing, Engineering, and Product teams to drive success for your portfolio of academic partners.
