Incident IQ Sales Engineer
Company Overview:
Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services.
Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ’s environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort.
Sales Engineer:
Reporting directly to the VP of Sales, the Sales Engineer (SE) will play a critical role in supporting our field sales team to meet and exceed ARR targets from new account acquisition and current customer expansion. The SE will identify key prospect needs, deliver compelling and concise product demonstrations, and provide pre-sales technical support. The SE will serve as a liaison between the sales and implementation teams, ensuring a seamless transition from selling activities to the implementation phase.
The ideal candidate will have a persuasive communication style and a knack for making complex technology easy to understand. They enjoy leveraging their expertise to help new prospects see the value of iiQ technology and enjoy sharing the current customer success stories. Effective timely internal communication with Product Management, Customer Success, and other key stakeholders is also a critical success factor.
Sales Engineer Responsibilities:
- Collaborate with field sales reps to understand prospect requirement and challenges.
- Deliver compelling and concise product demonstrations for new prospects and current customers.
- Provide technical guidance and solution to address prospect and customer needs.
- Act as the technical adviser throughout the sales cycle, and ensure proper expectations are set for successful product implementations.
- Collaborate with field sales reps to develop effective wins strategies focused on iiQ technical advantages and capabilities.
- Assist in technical documentation for RFP support and proposal generation.
- Provide technical expertise in training and enablement for field sales team.
- Act as technical liaison between customer needs and product development.
- Delivery compelling stories of how current customers districts generate positive outcomes using iiQ technology.
- Remain updated on industry trends and competitive differentiators to maintain a competitive edge.
Key Skills / Experience:
- Four (4) year college degree, or equivalent experience.
- Minimum of 3 years experience performing pre-sales support in SaaS market.
- Minimum of 3 years K12 market experience in a vendor support capacity.
- Track record of consistent top performance – meeting/exceeding expectations.
- Exceptional communication skills, both written and verbal, with the ability to simplify complex technology.
- Exceptional group presentation skills – compelling and persuasive style.
- Highly organized and process driven work habits.
- Driven individual with ability to work independently and within a team environment in a competitive marketplace.
- Exceptionally strong technology skills and training.
- Ability to travel up >50%.
What makes Incident IQ different:
- We facilitate whole-person growth where employees develop personally as well as professionally.
- We offer an energetic and collaborative environment; everyone’s opinion matters!
- We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
- We provide excellent work/life balance.
- An amazing downtown Atlanta office location, and satellite office in Alpharetta.
Incident IQ offers a competitive salary based on experience with a benefits package for full time employees that includes medical, dental, vision, life insurance, 401k, and paid time off (PTO).
Incident IQ is an Equal Opportunity Employer
