Job Title: Partner Success Manager
Location: Miami, Florida
Employment Type: Full-Time, Remote Hybrid
Overview:
We are seeking a dynamic Partner Success Manager to join our growing team. You will be responsible for building and maintaining strong relationships with our strategic partners in Miami-Dade County, ensuring their success from onboarding through renewal. This is a role for someone that has a sales mindset and hustle mentality, coupled with a passion for and experience in education. This is a remote role that will involve working with and regularly visiting our customers in Miami-Dade County and surrounding areas and may involve working outside of regular business hours to support our customers, including some nights and weekends.
Key Responsibilities:
- Develop and nurture strong, trust-based relationships with strategic partners.
- Serve as the primary point of contact for partner inquiries, needs, and issues.
- Conduct regular onsite check-ins with our partners to assess satisfaction and gather feedback.
- Design and implement an effective onboarding process for new partners.
- Execute a partner success strategy that aligns with organizational goals.
- Identify opportunities for growth and collaboration with partners.
- Provide comprehensive training and resources to partners to maximize their success with our products.
- Act as a liaison between partners and internal teams to resolve issues promptly.
- Analyze partner data to identify trends, opportunities, and areas for improvement.
- Generate detailed reports on partner success metrics.
- Collaborate with sales, marketing, and product teams to ensure cohesive partner strategies.
- Aid in solving customer Support issues across the entire customer base
Qualifications:
- You have a bachelor’s degree in an education or a related field.
- 2 years of experience in Customer Success or Account Management within the education technology sector or prior experience as an educational/instructional trainer.
- Previous experience as a teacher
- Fluency in Spanish, written and spoken
- Proven track record of initiative, hustle, grit, self-motivation and the ability to work independently. You find resiliency in the face of obstacles and to find creative solutions
- A strong advocate for early childhood education.
- You have world-class communication, networking and presentation skills. All of your current customers love you.
- Strong analytical skills with the ability to interpret partner data.
- You are an organizational whiz and enthusiastic to try new project management tools and techniques.
- Comfort in making outreach telephone calls to engage providers and teachers.
- Willingness to travel including weekends, and attend events during evening hours.
About Us
MarcoPolo Learning is an award-winning developer of content, technology, and instructional support for early childhood education. Founded in 2013 with offices in New York, London, San Francisco, and Tampa, MarcoPolo blends innovation with research and best-in-class service for schools across North America to promote classroom quality and family engagement. For consumers, MarcoPolo's World School is an Emmy-nominated app and is one of the top-rated educational apps in the app stores. The Polos, MarcoPolo's animated preschool TV series, teaches STEM and introduces children to the wonders of the world. MarcoPolo is backed by a number of prominent venture capital firms, family offices, and private investors.
What We Offer:
- Competitive salary accompanied by stock options.
- Hybrid and flexible schedule
- Medical, Dental, and Vision insurance
- 401K plan with matching
- 3 weeks of paid vacation
- Paid holidays and parental leave
- Family-friendly environment and culture that values work-life balance
- Access to learning and growth opportunities
- Meaningful work supporting early childhood development
This is a full-time position working on a hybrid schedule based in Miami. The salary range for this full-time position is $70,000 to $ 80,000 USD + bonus and stock options. Total compensation offered will depend on work experience and skill level.
MarcoPolo Learning is an Equal Opportunity Employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.