The Customer Service Representative position is a support position for students and instructors working at the direction of the Site Manager. Primary duties include assisting the Site Managers in their daily duties, fingerprinting, and classroom preparations. Primary responsibility of this role is to create raving fans of our customers and students by providing exceptional customer service. Individuals in this role must be happy, enthusiastic, caring and responsive to co-workers, students and customers, creating a positive environment.
What You'll Do
- Welcoming all guests, checking students in, and assisting students with enrolling, scheduling and orientations.
- Answer all in person student inquiries about classes and testing, as well as any questions about the site, state testing, and more, in a timely manner.
- Answer virtual student inquiries via chat support, email or phone support in a timely manner.
- Responsible for accurate data entry of student information, and accurate maintenance of student and class records using a Customer Relationship Management system.
- Assist the Operations Manager by confirming class schedules with instructors and attendance documentation, assist with inventory counting, cash reconciliation, collecting reporting data, and other daily operational duties as assigned.
- Perform administrative tasks associated with class preparedness and processing, such as assisting instructors with preparing classroom materials and technology support as needed.
- Assist students with licensing applications.
- Assist in keeping the classrooms, testing rooms, and overall facility neat, clean, well-stocked, and well maintained.
- Provide friendly service, support, and encouragement to students.
- Work offsite at special events such as expos and fairs.
- Provide support with on-site career fairs.
- Complete other duties and special projects as assigned.
What You'll Need to Succeed
- Minimum 1-2 years of experience with customer facing roles required.
- High school diploma or GED required; some college preferred.
- Must be proficient in Microsoft Office.
- Basic experience with using CRM software preferred.
- Excellent customer service skills, including a pleasant demeanor and tactfulness.
- Ability to multi-task and practice critical thinking in a fast-paced environment.
- The ability to lift boxes up to 40 pounds.
- Sitting or standing for extended periods of time.
- The ability to set up, break down, and move tables and chairs for events.
Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!
