Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The Senior CRM Administrator is responsible for the daily administration, support, and continuous improvement of the CRM system to ensure it meets organizational needs. This role involves overseeing system health, troubleshooting, managing data integrity, and supporting cross-functional teams with CRM best practices. Additionally, the Senior CRM Administrator will train end-users, create and maintain reports, and collaborate on projects to enhance CRM functionality in alignment with business goals.
- Manage and maintain the CRM configurations, security settings, and system permissions.
- Provide end-user support, address troubleshooting issues, and implement system enhancements to improve performance.
- Ensure data accuracy and consistency within the CRM system, implementing validation rules and conducting regular audits.
- Work closely with data governance teams to support data quality initiatives.
- Create and maintain CRM dashboards and reports to support business operations and analytics needs.
- Conduct hands-on training sessions to ensure end-users are proficient with CRM functionalities.
- Provide ongoing support for user adoption, troubleshooting, and best practices to maximize system use and efficiency.
- Manage the intake of user requests, evaluate their impact, and work with the CRM Platform Manager to recommend priority for development.
- Assist with user acceptance testing (UAT) for new CRM features and enhancements, including creating test scripts.
- Identify and implement process improvements to enhance system efficiency, including automating workflows where appropriate.
- Collaborate with cross-functional teams to align CRM processes with broader organizational goals.
EDUCATION:
Bachelor’s degree in Information Systems, Business Administration, or a related field (equivalent experience may substitute).
EXPERIENCE:
- 5+ years of CRM administration experience, with demonstrated ability to manage and optimize CRM platforms.
- Strong expertise in designing and implementing no-code automation solutions within CRM platforms, such as workflow automation, rule-based triggers, and data flows.
- Experience with Creatio or similar CRM platforms is highly preferred.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
- Strong technical expertise in CRM administration, troubleshooting, and data management.
- Proficiency in creating and managing reports and dashboards.
- Experience in user training, support, and development of training resources.
- Excellent problem-solving skills and ability to work independently on complex projects.
- Familiar with change management practices and prioritization of requests.
- Effective communication and interpersonal skills for collaboration across teams.
Pay range for this role is $110,000- $130,000 annually, depending on candidate's experience.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 orcorporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace.
