Customer Success Manager - Qatar

🇺🇸In-Person - Qatar$45K–$65K/yri9h ago

K-12 Customer Success Account Management School Partnerships Customer Adoption Renewal Management

Role Snapshot

Customer Success Manager role at Little Thinking Minds (Arabic literacy platform) focused on driving post-sales value for K-12 schools across the MENA region. Owns the complete customer lifecycle including onboarding, adoption, renewal, and expansion for assigned school portfolios.

Key Responsibilities: Act as primary point of contact for schools, conduct monthly check-ins and onsite visits, monitor platform usage and drive adoption through workshops and competitions, manage renewal and expansion opportunities, and organize special events like Teacher Reward Programs and end-of-year ceremonies.

Skills & Tools: Strong relationship-building and communication skills, understanding of K-12 education market and school procurement processes, ability to identify and present expansion opportunities, and cross-functional collaboration capabilities with Sales, Product, and Support teams.

Qualifications: Experience in customer success, account management, or sales roles in education sector preferred; demonstrated ability to manage multiple customer relationships and drive renewal/expansion revenue.

Location: In-Person - Qatar

Compensation: $45K–$65K/yr (estimated)

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Job Description

About Us:

Building on this global mission to revolutionize education, Little Thinking Minds is transforming Arabic literacy for the future. As a premier K-12 digital literacy platform across the MENA region and beyond, Little Thinking Minds offers a suite of award-winning tools, interactive content, and gamified experiences designed to make learning Arabic exciting and impactful. Through adaptive learning platforms and dedicated teacher-support resources, they bridge critical literacy gaps and inspire a lifelong love for reading by providing continuous visibility into student progress to support and celebrate their learning journey.

Your Team:

CSMs at Little Thinking Minds work directly with customers to drive value for educators in a hands-on way. You’ll also collaborate cross functionally with our Support, Product, Engineering, Content and Finance teams on escalating issues, discovering trends, and more.

Your Role:

A CSM at LTM owns the post-sales relationship with schools and school groups to ensure we are delivering on the value and promise of Seesaw/LTM solutions for educators, students, and families. Not only do we direct customers to value throughout the year, we manage subscription renewals and expansions. CSMs at LTM understand how to serve and sell into the K-12 education market.

Your Responsibilities:

Act as the main point of contact for assigned schools and partners
Build strong, long-term relationships and ensure customer satisfaction and adoption
Own the renewal and expansion process for your portfolio
Understand school budgets and procurement processes
Conduct monthly check-in calls and onsite meetings with schools
Monitor usage and, if usage is low, proactively schedule meetings to improve adoption by offering multiple solutions such as:

Competitions
Teacher workshops
Parent workshops

Identify opportunities for expanding usage across grades, departments, or additional products
Collaborate with Sales/Account teams to support upsell and cross-sell opportunities
Plan and execute the Monthly TRP (Teacher Reward Program)
Plan and run Ramadan competitions with schools and support in managing and announcing winners
Organize and conduct end-of-year ceremonies, including:

Managing schedules
Visiting schools
Coordinating logistics

Support schools by arranging meetings with Content and Product teams whenever needed
Collect feedback from schools and share insights with internal teams