Enrollment Advisor

🇺🇸In-Person - Schaumburg, IL$28K–$38K/yri2h ago

Higher Ed Sales Enrollment Management Student Success Sales Enablement Academic Advising Business Development

Role Snapshot

The Enrollment Advisor guides prospective students through the university application and registration process, acting as a consultative partner to help them make informed decisions about their educational fit. This role directly impacts student enrollment and retention for Keypath Education's partner institutions.

Key Responsibilities: Contact prospective students via phone, email, and text to discuss university programs and support their enrollment journey. Track student progress in the CRM system, manage leads through various statuses, and meet daily metrics for calls, applications, and response times.

Skills & Tools: Strong communication and interpersonal skills with ability to conduct consultative interviews and explain complex program information clearly. Proficiency with CRM systems, data management, and ability to meet performance metrics under deadline pressure.

Qualifications: High school diploma or equivalent required; prior experience in admissions advising, student recruitment, or sales is typically preferred. Demonstrated ability to manage multiple leads, maintain organized records, and work toward quantifiable goals.

Location: In-Person - Schaumburg, IL

Compensation: $28K–$38K/yr (estimated)

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Job Description

The Enrollment Advisor role will be responsible for facilitating prospective students through the application process for their University of choice. The Advisor will uncover the needs and objectives of a prospective student through a set of interviews and help the student determine if the program or University is a fit for the student. The Advisor will also support the student through the admissions and registration process to ensure the student meets all requirements and deadlines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communication with prospective students through phone calls, emails, or text messages regarding the University and program
Follow the departmental and management guidelines for lead management and moving leads through the different statuses in the CRM system.
Responsible for supporting students using a consultative process to ensure the student has all the information to make an informed decision about the University and program from lead to start.
Use the database to track student progress and any communication with students.
Achieve daily metrics surrounding number of calls per day, speed to lead metrics, talk time per day, number of applications per day as set by their Manager.
Provide feedback when needed on lead quality, quantity, and applicable trends.