About The Princeton Review: The Princeton Review/Tutor.com is a leading tutoring, test prep, and college admission services company. Every year, it helps millions of college- and graduate school–bound students achieve their education and career goals through online and in-person courses delivered by a network of more than 4,000 teachers and tutors, online resources, and its more than 150 print and digital books published by Penguin Random House. The company’s Tutor.com brand is one of the largest online tutoring services in the U.S. It comprises a community of thousands of tutors who have delivered more than 22 million one-to-one tutoring sessions. The Princeton Review is headquartered in New York, NY. Follow the company on LinkedIn, YouTube and Instagram.

Summary of Position:

Interested in working with educational partners across the country to support military families in achieving their academic goals? Join The Princeton Review / Tutor.com team as a part-time Client Outreach Coordinator for our Military Support Team!

Tutor.com, a service of The Princeton Review, is the leading provider of on-demand online tutoring services connecting K-College students and adult learners with expert tutors. We partner with over 1,800 institutions across the country to deliver the highest quality tutoring available through one-to-one learning and easy-to-use technology. Our mission is to connect students with the expert help they need anytime and anywhere.

The Tutor.com for U.S. Military Families is the sole provider for DoD funded online academic tutoring at no cost to eligible military connected families. We are looking for an exceptional candidate to support our Tutor.com/military outreach efforts. The Client Outreach Coordinator is responsible for fostering greater awareness and adoption of Tutor.com services within these eligible communities, which includes Active Duty, National Guard, Reserve and DoD Civilian families as well as ROTC and military service academy cadets. This part-time position will be part of a collaborative team committed to developing proactive, highly-effective relationships with our community partners and student users.

A strong understanding of the military community is required, military spouses are preferred for this role. Candidate will have regular contact with members from all branches at all levels to include unit leadership. This position will require regular contact with military community partners, service members, military spouses and grades K-college students in military families, as well as family programs and other personnel at various installations.

The right candidate must be comfortable presenting both in person and virtually, to a variety of military connected groups. Possible audiences may include military leadership, spouses, college students, school age children as well as school educators and administrators.

You may be asked to attend certain events to include, but not limited to: Yellow Ribbon programs, Family Days, back to school events, in-school class presentations to military-affiliated students and pre-deployment briefs. The right candidate will not only participate in scheduled events but will also be able to develop relationships with local community partners, educators and others to learn about and create additional ways to spread the word about the service to eligible military and DoD Civilian personnel in your area..

Major Responsibilities:

This is a part-time position (~25 hours per week) supporting the outreach efforts of the client services team at Tutor.com.
Maintain a schedule of proactive outreach (phone and email) with institutional contacts in our military community to increase program awareness and usage among eligible users.
Work with the Military Team to coordinate logistics for local site visits and trainings at military installations, schools and campuses.
Ensure timely and knowledgeable responses to ongoing client and student inquiries.
Analyze client usage reports to identify trends and track performance as relates to outreach efforts and campaigns.
Travel in your local area for in-person presentations as applicable. This may include visits to military installations, schools or campuses for trainings and to help users gain an understanding of Tutor.com services available to them. Travel expenses will be reimbursed.
Schedule and attend meetings and events with affiliated groups and contacts, including but not limited to those schools and installation-based organizations and programs attended or consulted by eligible users
Serve as local point of contact for military and partner organization personnel, such as but not limited to installation librarians, School Liaison Officers, Family Readiness Group leaders, Ombudsmen, Education Officers, school representatives, and family programs
Distribute promotional materials for print (e.g. brochures, flyers, posters, give-aways) and electronic resources in support of events or efforts to increase program awareness and usage
Arrange computer lab access for students to try the service; lead eligible users through the log in and account creation process; facilitate sessions and answer questions
Become familiar with and be able to explain all aspects of the Tutor.com for U.S. Military Families program, including eligiblity rules. Attend training webinars provided by Tutor.com staff and attend conference calls as scheduled
Report on activities, participate in discussions with staff and other Outreach Coordinators via Microsoft Teams/conference calls, etc.
Other outreach projects as assigned.

Education, Background, Experience & Qualifications:

Must live near a U.S. Military Installation or in a heavily military impacted community, location with DoDEA schools preferred.
1-3 years work experience in client services, marketing or inside sales.
Dedication to exceptional client service through open, honest and timely communication.
Proven ability to build enthusiasm for programs and/or events and manage outreach campaigns.
Excellent written and verbal communication skills; online and in-person presentation skills a must.
Strong time management skills.
Computer proficiency including Microsoft Office, CRMs (SalesForce) and understanding of internet services.
Willing and able to learn quickly, both through formal training and independent research.
Proactive, independent thinker with high energy/positive attitude
Strong military cultural competency is required and military-affiliated individuals are preferred for this role, as this position requires regular contact with service members, military spouses and grades K-12 students in military families, as well as family programs and other personnel at various installations.
Education/Teaching background a plus!

Compensation: $19.00 - $20.00 per hour.

The Company also provides eligible employees with a variety of benefit programs, generally including health, dental, and vision insurance, flexible spending accounts, health savings accounts, 401k plan with company match, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work

Please note that the above-referenced position can be performed anywhere in the United States except in the following states: Arkansas, Idaho, Mississippi, North Dakota, Rhode Island, South Dakota and Wyoming.

The Princeton Review is an equal employment opportunity employer. The Princeton Review’s policy is not to discriminate against any applicant or employee based on race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, marital status, disability, military status, genetic information, or any other basis protected by applicable law. The Princeton Review also prohibits harassment of applicants or employees based on any of these protected categories. It is also The Princeton Review’s policy to comply with all applicable laws respecting consideration of unemployment status in making hiring decisions.

The Princeton Review is a drug free workplace.

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