Interplay Learning sits at the intersection of EdTech, Virtual Reality, and Enterprise Software as it modernizes Learning Management & Content Systems throughout the skilled trade industries.

Since 2016, Austin-based Interplay Learning has been building better training, better careers and better lives for its customers and their employees.

Our award-winning online and VR training for the essential skilled trades, including HVAC, Plumbing, Electrical, Solar, Multi-Family Maintenance and Facilities Maintenance workforces, is scalable and more effective than traditional training methods. By leveraging immersive learning technology, Interplay’s customers are able to train and practice hands-on learning from a desktop, phone, tablet, or in virtual reality. The result is a highly trained employee who is job-ready in weeks, not years.

Our digital experiential learning platform, SkillMill, conveniently turns any space into a training lab with its short video courses, 3D simulations, knowledge checks, coaching, community, and connectivity.

Awards & Recognition

Backed by best-in-class VC’s, we are positioned for exciting growth
Forbes 2024, America's Best Startup Employers
Built-In, Best Midsize Places to Work In Austin 2023 & 2024
Fast Company’s World Changing Ideas Awards in the Education, General Excellence, and On the Rise categories

Position: Customer Success Engagement Manager

The Customer Success Engagement Manager builds and strengthens our relationships with our community of learners. You are the face and voice of Interplay Learning for our learners, drawing people to you and to our product.

You Will Do This In Several Ways

help to educate & orient our learners to the platform via how-to guides and learner onboarding resources
start and facilitate a recurring support group for our Enterprise Client learners
monitor learner progress and encourage engagement through 1:1 and group communication; (4) represent and advocate for the learner voice in internal decision making in the context of our broader business objectives

Why This Position

Meaningful, impactful work
Mission-driven company
Passionate, collaborative team
Drive business growth and customer loyalty
Innovative product - EdTech, VR, AI

What You’ll Do

Review and analyze learner data in order to create and implement strategies to keep learners engaged, active, and making progress toward completing their program
Conduct outreach to learners in order to build a trusting, supportive relationship
Partner with others on the engagement team to develop and innovate new methods of engaging learners
Maintain the day-to-day operations of engagement strategies including supporting learners in signing up for third-party certifications, tracking if qualified learners are accessing content, and generally making Interplay’s training the best user experience possible
Collaborate with our internal teams to create content to engage and support learners
Be a liaison between program administrators and their learners, translating detailed learner reports and data into an easily digestible format with clear supporting actions for administrators
Build a community for Interplay learners, fostering relationships amongst the learners as well as with yourself
Provide product training and problem-solving assistance to learners
Become an expert at connecting learner needs to Interplay capabilities
Learn about the skilled trades field and the rapidly evolving training needs
Work interactively with the CS team to problem-solve, develop new best practices
Participate in special projects and assignments to help improve the learner experience
Utilize SaaS platforms, such as ChurnZero, HubSpot, and Pendo, to track and manage user engagement

Who You Are

Thrive in a fast-paced and rapidly adapting environment
Comfortable with ambiguity, able to create your own clarity
Interest and experience in proactive phone and email engagement
Build rapport quickly through asking great questions and active listening
Ability to initiate a conversation, communicate value and handle objections
Smart and engaging email copywriter
Highly organized, ability to juggle multiple priorities
Self-starter, able to see an opportunity and make it happen
Self-motivated problem-solver, driven to succeed
Team player and passionate learner advocate

Requirements

1+ year of experience in a customer-facing role, ideally in SaaS/EdTech, Education or Learning & Development.
Experience in Workforce Development, Skilled Trades or adjacent industries.
Passion for learning, learners/students and education.
Bachelor's Degree or equivalent experience
Ability to learn new technologies quickly
We will ask you to record a video intro for the hiring team if your application looks like a potential match. Instructions will be sent.
Candidates must be authorized to work in the United States for any employer without stipulations and be residents of the United States.

Let Us Know If You Have

Experience with CRMs such as HubSpot and ChurnZero
Experience managing customer renewals

Pay: $70-80k + 5% bonus

Interplay Learning Ethos

At Interplay, we love what we do. We embrace our daily challenge to push technological limits to invent better ways to make learning easier and training more powerful. We attract passionate people and invite spirited discourse. We celebrate that our jobs fit our lives, not the inverse. We are uncompromising in our belief that together: we can build better training, build better careers and build better lives for customers and our team.

Company Benefits

Remote-first culture and flexible hours
Learning resources and annual learning reimbursement
Family-friendly policies
Generous vacation policy includes 3 weeks of PTO, 1 week Winter Break, holidays and sick days
Medical, vision and dental insurance coverage
401k
Private company stock options
Mental health and wellness resources
Virtual/in person social events

Diversity Statement

At Interplay Learning, diversity and inclusion are fundamental to who we are and how we operate our business. We’re building a diverse workforce that cultivates and supports all individuals for the betterment of each other, our company, and our customers. We believe a culture of equality creates a stronger work environment for all employees and that we are all accountable for encouraging and celebrating diverse voices. Interplay Learning commits to promote and recognize principles of fairness, equity, and social justice in relation to, and across, intersections of race, age, color, disability, faith, religion, ancestry, national origin, citizenship, sex, sexual orientation, social class, economic class, ethnicity, gender identity, gender expression, and all other identities represented among our diverse membership.

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, and individuals with disabilities to apply. Interplay Learning is an equal opportunity employer and welcomes everyone to our team. If you need any reasonable accommodation at any point in the application or interview process, please let us know.

Equal Employment Opportunity

Interplay Learning is committed to providing equal employment opportunity (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, pregnancy, marital status, gender identity or expression, status as a veteran, or any other legally protected characteristic or activity in accordance with applicable federal, state and local laws.

Trades EdTech Jobs

Reporter

Engagement Manager (Learner Success)