At Classkick our vision is that every student on the planet is happy and successful in their education. We want to ensure 100M students happily get the support they need - thanks to thoughtful, simple technology creating opportunities and development for kids that simply wouldn’t otherwise exist.

We do this by building technology to transform and enhance how teachers teach and how students learn. We deeply value school, teacher, and student success - and we believe the #1 driver of student learning and development is great feedback.

In this role, you’ll support Classkick’s customer success team and drive our overall approach to onboard, support, and renew our most important and strategic business partners. You’ll define the vision of what success means for large school districts, and own company objectives around satisfaction and renewals.

Customer Success Responsibilities:

Ensure the successful setup and deployment of our application to maximize teacher effectiveness and student engagement
Facilitate and deliver Classkick Professional Development trainings to district edtech teams to ensure clients are up to date with product functionality updates
Work closely with the Business Operations Manager to successfully support and ensure the successful use of Classkick with our partners.
Develop and implement strategies to identify and capitalize on expansion opportunities within existing accounts
Collaborate with sales team to create targeted campaigns and promotions aimed at driving user expansion opportunities
Utilize data and analytics to identify patterns, trends, and areas for improvement within our customer base
Utilize our business operations tools to maintain an accurate renewal pipeline to forecast renewal revenue and identify upsell opportunities within existing accounts
Work closely with other key functions such as Sales, Marketing, Support and Product to deliver key customer insights and drive customer growth across the enterprise segment

Support Responsibilities:

Able to skillfully manage and prioritize a large number of requests in a fast-paced environment.
Update and write help center articles.
Elevate bugs and/or complex technical needs to engineering team.
Demonstrated ability to interact positively/patiently with a wide range of user personalities and backgrounds (teacher and educational leaders), as well as respond professionally and calmly to customers in difficult or emotional situations.
Excellent written and oral communication skills. Able to clearly explain complex technical concepts to non-technical users.
Comfortable working with technology and able to quickly learn new technologies and software tools.
Adept at collaborating with internal teams to resolve customer requests and other issues.
Respond to users with reasonable promptness using our support system.
Get on video and/or phone calls with users to further troubleshoot any issues they are having
Collect feedback and communicate user requests or problems to the team
Familiarity with Zendesk, Excel and/or SQL. Genuine interest and fluency in technology

Minimum Requirements:

Former K12 Teacher, or have 5+ years customer facing experience in edtech classroom products
Previously managed 250+ logos per year
Have demonstrated revenue expansion success, representing over 100% NRR on your book of business.

Compensation And Benefits

Competitive Salary Base Pay: 70K-78K
Opportunity for annual bonus
100% fully remote, U.S. based team
Unlimited PTO
Flexible Hours
Stock Options
Medical, Vision and Dental Plans
Professional Development Stipend
Parental Leave

Customer Success Responsibilities:

Support Responsibilities:

Minimum Requirements**:**

Minimum Requirements:

Classkick jobs

Customer Success Manager