Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Five9 Education Services team is looking for an LMS Administrator to help manage the learning operations within our fast our growing company. In this role you will use your learning design, technical, and organizational skills to manage the many activities involved with running a training operation thought our Five9 University platform.

As a key contributor to the Education Services Team, we are looking for an extremely organized, self-managed individual who can work well with various teams to help ensure we have a stable and accessible learning platform that supports our learners to be most effective in their roles at Five9.

Key Responsibilities:

Ownership of the Five9 University LMS (Docebo) with the goal of maintaining an engaging user experience and ensuring content consistency.
Configure, customize, and test the learning system to include system settings, user management, permissions, automated workflows, catalogs, pages, course assignments, notifications, integrations with other systems, and reporting.
Coordinate LMS related activities with key stakeholders such as IT, technical trainers, content providers and internal departments, to build and maintain a consistent and reliable learning environment.
Coordinate all Instructor Led session enrollments and bring new ways to automate or increase efficiencies for employees, partners, and customers.
Build and manage a governance process to validate and approve content and system changes, as well as establishing and maintaining taxonomy and naming conventions.
Oversee the content publishing process by coordinating the input of content from other internal departments.
Document system settings and usage procedures.
Work closely with IT on integrations, user management and system testing, representing the end-user and business experience. Provide sign-off for on system changes representing end users.
Research, configure, and test system enhancements and vendor updates.
Conduct regular audits to ensure data accuracy and integrity across organizational systems, as well as ensuring compliance with privacy regulations.
Collaborate with other participating learning teams on how to best deliver learning assets in the system by making recommendations for packaging content that ensures the best learner experience.
Participate in strategic planning for continued expansion and development of system capabilities.
Manage communications to external users (customers and partners) and internally.

Key Requirements:

Experience with the Docebo, or other enterprise-level Learning Management System
Salesforce experience
3+ years configuration experience with learning management systems
Experience implementing and managing enterprise-level software tools.
Experience building and documenting process for tools management/governance and gaining buy-in from multiple organizations.
High attention to detail and ability to keep simultaneous activities well organized.
Clear, concise, and confident communicator.
Strong business writing skills.
Ability to work independently and as part of a global team.
Experience with Microsoft Word, Excel and other Office365 applications.
Ability to learn cloud-based applications quickly.

Preferred Qualifications

Desire to work in a learning or education field.
A degree in Education and/or Computer Science or related field.
Experience with virtual meeting tools such as Zoom.
Experience with Salesforce or other cloud-based applications.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$61,100—$115,800 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Five9 jobs

LMS Administrator - Docebo