Managing Director of Program Impact

ABOUT US

CollegeSpring is the only national non-profit providing teacher-led test prep during the school day, helping students impacted by poverty unlock greater options after high school. For 16 years, we’ve partnered with school districts and organizations across the country to help more than 50,000 primarily first generation, economically disadvantaged, BIPOC students unlock opportunity through increased scores on gateway tests like the SAT, ACT, and TSIA2 (Texas Success Initiative Assessment). Today, we continue to expand by maximizing impact through larger district and nonprofit partnerships and harnessing the power of technology to better serve teachers and students.

ABOUT THIS ROLE

The Managing Director of Program Impact sets the vision and strategy for CollegeSpring’s program design and delivery to schools, districts, and non-profit partners with a primary focus to maximize student outcomes. Specifically responsible for owning student impact, partner satisfaction and program growth, the Managing Director of Program Impact will ensure the team is equipped and able to meet CollegeSpring’s student outcome goals as we expand our breadth and depth in key target markets. This role is accountable for creating strong alignment between our work and partner needs, with a focus on creating high-quality programming and delivering value in service of life-changing student impact and long-term partnerships.

WHAT YOU’LL DO

Student Impact: Own and drive student impact through an effective, efficient, and scalable program implementation strategy and process.

Program Strategy: Develop and implement a comprehensive program strategy that ensures high-quality test preparation delivery and maximizes student outcomes.
Program Support: Provide ongoing training and support to teachers and school administrators to ensure they are equipped to deliver the CollegeSpring curriculum effectively.
Program Evaluation: Establish and manage key performance indicators (KPIs) and student metrics to track program effectiveness and impact, ensuring the organization is well-versed in student performance and progress.
Program Data Analysis: Collaborate with the Data and Evaluation team to monitor and analyze student performance data, leveraging insights to measure impact, identify trends, and drive data-informed decisions that enhance program effectiveness.

Partner Satisfaction: Own and drive a stellar partner experience through effective partner relationships and program implementation.

Relationship Development: Develop and maintain strong relationships with partner schools, districts, and non-profit organizations to ensure alignment with their needs and expectations.
Partner Feedback Systems: Implement a partner feedback system to regularly gather data, insights and suggestions from partners, teachers, and students, using this information to improve program delivery and partner satisfaction.
Exceptional Service: Provide partners with regular updates on student progress and program impact, highlighting successes and addressing any concerns promptly.
Program Value: Lead efforts to demonstrate the value and impact of CollegeSpring's programs, ensuring high levels of partner satisfaction and retention.

Program Growth: Drive strategic initiatives to expand and enhance CollegeSpring's programs, with a strong focus on partner renewals and program sustainability.

Lead Partner Renewal Efforts: Strategize and lead renewal conversations with existing partners to secure ongoing commitments and long-term collaborations.
Support Program Expansion: Support the development and implementation of strategies to scale programs, including new launches, geographic expansion, and increased partner engagement.
Monitor and Report Renewal Metrics: Track and analyze renewal rates and partner feedback, developing and executing plans to address any challenges and improve renewal outcomes.
Collaborate on Organizational Planning: Participate in annual strategic planning and goal-setting processes, contributing to the development of key metrics and performance targets that support partner renewals.

HOW YOU’LL DO IT

Mission and values-driven: You hold a passionate commitment to and a sense of urgency for the support of teachers, along with a belief that all students can achieve at high levels. You are motivated by working in an environment where we live out our core values daily.
Communication: You are comfortable drafting communication in other’s voices. You have the ability to anticipate questions and needs of audiences. You are able to leverage communication to inspire, influence, drive people to action, support decision making and build relationships. You have the ability to support others in building their communications skills.
Problem Solving: You are able to leverage others thoughts and expertise in order to problem solve collaboratively and view an issue holistically. You are leaning in to the challenges as opportunities and proactively seeking out problems to solve. You are able to look at situations from multiple view points and identify potential pitfalls or challenges early on and provide possible solutions. You have the ability to support others in building their problem solving skills. You have the commitment to not resting on how things have always been done. You have the ability to experiment, fail fast, and iterate.
Relationships: You have a deep curiosity in learning about people and their needs. Interpersonal and adaptable skills to navigate a lot of different personalities, power structures, and varying priorities. You have the ability to be aware of yourself, and regulate emotions, as well as being able to understand other people's emotions when displayed. You are able to be a true thought partner with stakeholders and add value to relationships. You have the ability to support others in their relationship building and management skills.
Data Analysis: You are able to translate user experience findings into strategic recommendations network-wide. You are able to look at data from multiple perspectives in order to communicate a larger story or narrative. You are able to contextualize data within the larger narrative and story. You are able to support others in their data analysis and management skills.
Collaboration: You have an awareness of when to lean in and step back, when to leverage expertise of self and others. You have the ability to mine for and manage conflict and debate. You have a commitment to accountability in the process of collaboration. You have the ability to support others in their collaboration skills.
Project Management: You have a strong command and management of stakeholder roles in project completion and sign off. You have the ability to prioritize communication of the project and work with broader stakeholder group as a part of overall project planning. You have the ability to manage up, down and across the organization. You have the ability to manage a project in a timely way that stays under budget. You have the ability to support others in their project management skills.
People Management: You are able to properly steward organizational resources to create the workforce plan to achieve goals. You have the ability to convey confidence in others’ ability to be successful, especially at challenging new tasks; delegating significant responsibility and authority; correctly balancing directing, coaching and supporting.
Leadership: You have the ability to inspire others. You lead by example. You manage self and department to find solutions to organizational challenges.
Strategic Thinking and Planning: You identify our priorities, brainstorming our possible paths, digging into the data and charting a path. You use strategic thinking to create plans, budgets, etc. to make our priorities and goals actionable and help us drive toward outcomes.

DETAILS ABOUT THE ROLE

This role is remote within the United States; travel up to 35% of the time may be required.
Must be able to stand or sit for prolonged periods
Must be able to lift/ carry/ transport educational or promotional materials and/or equipment weighing up to 50lbs.
The salary range for this position is $105,000 - $132,000, with final offer dependent on qualifications and internal equity. Total compensation includes a generous benefits package including health, dental, vision, life, and disability insurances, flexible spending accounts, a 403(b) retirement plan with employer match, 21 paid days of holidays/office closures/recharge days, 15 days paid time off (in year 1), 2 paid volunteer days, paid family leave, and a monthly work from home stipend.
We are actively working to build a diverse team; people of color, people from working class backgrounds, LGBTQIA+ folks, and people with disabilities are strongly encouraged to apply. We are an equal opportunity employer and do not discriminate based upon gender, race, national origin, disability, age, religion, sexual orientation, or gender expression.
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Qualifications

Qualifications and Skills

Required

You have a combined 10+ years of experience in customer success, instructional design, curriculum development, and/or education. Prior partnership development experience with school districts is critical.
Bachelor’s Degree
You have experience as a classroom teacher, curriculum developer, professional learning professional, or instructional coach and can guide others on pedagogical approaches.
You have expertise with presentation design and delivery, including large group and remote facilitation. You proactively anticipate customer needs and create help documents, videos, or supporting resources to translate customer challenges into solutions.
You are skilled in building a web of relationships within schools, systems, and communities, from systems leaders to teachers, in service of enhancing partnerships at all levels.
You have a passionate commitment to and a sense of urgency for the support of schools, along with a belief that all students can achieve at high levels; you believe in the power of formative assessment, coaching, and professional development as critical levers in school improvement.
You navigate bureaucratic environments masterfully, being consistent and persistent while balancing our relationship with stakeholders with the needs of the organization.
You thrive in a fast-paced, ever-changing environment.

Preferred

Master’s Degree in Education, Public Policy, or Public Administration.
Experience with implementing a learning management system or high stakes testing (such as SAT, ACT, Accuplacer).
Certification in ELA or Math.

CollegeSpring jobs

Managing Director of Program Impact (Remote)