Overview:

Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.

Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.

Our vision is an empathetic world where nobody feels alone.

Our core values are at the heart of all we do: connect with empathy, center equity, get it done together, and reflect and evolve.

Why you should join our team:

Our work is transforming the way people in pain access support at their fingertips
Our work is innovative in the crisis response space
Our dynamic, fun, and diverse culture
Our meaningful cause, led by empathy and innovation
Our strong values at the center of all we do
Our commitment to diversity, equity and inclusion
Our commitment to engagement and belonging
Our commitment to our employees and their holistic wellbeing
Our value of work/life balance
Our growth mindset and prioritize professional development
Our leaders who truly care

What you'll be doing:

Volunteer Experience (VX) Team - The vision of the VX team is to provide an impactful volunteer experience that fosters belonging, community, wellness and loyalty.

Role: As a Learning Designer, you will create learning experiences that are engaging, informative, and memorable. Your day-to-day requires designing and evaluating elements of our core training as well as designing continuing education opportunities for volunteers. You will use instructional design methodologies and tools that empower learners to feel confident taking conversations on our platform while creating a memorable user experience. Your ability to be agile, learn and use new tools, design curriculum, and evaluate learning outcomes is critical for delivering our service.

Responsibilities:

Crisis Text Line is a fast moving, growing organization with a big vision and a critical mission. To serve our mission and vision, each role must be agile and flexible to meet the needs of the business, aligning their work with priorities as defined by their manager and team leaders.

Cross Functional Collaboration

Collaborate with subject matter experts across the organization to create content for the training materials
For any given project, determine the best channel to communicate updates with necessary parties (ie: slack channel, standing meetings)
Design and share the Instructional Design workflow to ensure there is clarity on how each project will move forward

Stakeholder Management

Create and manage a process for design requests
Communicate with empathy and respect to maintain positive working relationships

Build Scalable Learning Experiences

Design creative remote learning experiences and materials in multiple modalities, including: interactive eLearning modules, videos, infographics and reference materials based on learning objectives.
Co-create the structure of the Continuing Education environment for Volunteers
Team up with product, data, and engineering teams to define and develop the integrations and functions needed to deliver innovative learning activities.
Partner with Learning Content Writer, and other SME’s to develop assessments to measure learners’ knowledge and skill retention and participate in the ongoing evaluation of learning materials and delivery methods.

ELearning evaluation

As you build learning modules- perform evaluations to measure knowledge and skill retention and make changes to assessments as needed
Monitor and report out changes in metrics as more data becomes available to you

Qualifications:

4+ years of relevant professional experience as an Instructional Designer
Advanced knowledge of adult learning principles, instructional design concepts
Advanced experience using e-learning authoring tools and learning management systems- Moodle, Articulate 360, Camtasia, Typeform, Canva
Intermediate experience storyboard drafting
Intermediate understanding of accessibility standards
Intermediate knowledge of video editing and copyediting
Intermediate proficiency in Spanish (written and spoken) is preferred but not required

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

The full salary range for this position, across all United States geographies, is $66,000-$89,250 per year.The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.

Benefits:

Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support.

Benefits include:

(Benefits are only for US-based employees. International benefits may differ).

Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.

Crisis Text Line jobs

Learning Designer