Abrian V.

Skills

Remote Technical Support & Troubleshooting (Salesforce, CRM, online platforms)

Customer Success & Client Relations (95%+ CSAT, onboarding, retention)

AI Tools & Automation (ChatGPT, Claude, Midjourney, LangChain workflows)

Prompt Engineering & Workflow Optimization

Training & Onboarding Delivery (Zoom sessions, community workshops, live demos)

Technical & Creative Writing (documentation, copywriting, published author)

Public Speaking & Presentation (campaign events, educational training, stage performance)

Community Building & Advocacy (grassroots organizing, volunteer coordination)

Creative Strategy & Storytelling (satirical writing, brand positioning, playwriting)

Conflict Resolution & Empathy-Driven Communication

Adaptability & Problem-Solving Under Pressure

About

Motivated and resourceful professional with 7+ years of remote tech support and customer engagement experience. Skilled in troubleshooting, training, and client education with a proven record of maintaining 95%+ customer satisfaction. Published author recognized for creativity, communication, and adaptability, with strong expertise in AI tools, prompt engineering, and workflow automation. Experienced in leading onboarding sessions, managing community outreach, and developing educational content. Certified Life Coach and active AI Engineer trainee, blending technical problem-solving with human-first communication and storytelling.