Adriana L.

Skills

• Technical writing
• Excel formulas
• Hardware support
• Software documentation
• Cybersecurity
• Conflict management
• Spiceworks
• SaaS Implementation
• Mobile-Accessible Platforms
• System performance monitoring
• Systems engineering
• Systems & applications support
• Lesson planning
• Word processing
• Network hardware support
• Working with high schoolers
• Customer support
• Training & development
• Desktop support
• Inventory management
• Software coding
• Stakeholder Management
• CRM system proficiency
• Active Directory
• Standard operating procedures (SOPs)
• POS systems
• Wireless networking
• Salesforce Cloud
• IT auditing
• Program management
• Ethernet
• Technical support
• Slack
• Bilingual Communication (EN/ES)
• Communication skills
• Help desk
• Sales
• Hand tools
• Smartphone (troubleshooting support)
• Service technician experience
• Remote work experience
• iOS/macOS Diagnostics
Jamf
• SolarWinds
• Communication platforms
• Computer networking
• Project Management
• Cloud services
• IT security monitoring
• Vendor Coordination
Jira
• Google Analytics
• Technical Proficiency
• Experience with children
• Management
• Cross-Functional Collaboration
• Project coordination (10+ years)
• Analysis skills (10+ years)
• POS
• Microsoft Office (10+ years)
• Sales experience within tech
• Pre-sales
• Computer hardware
• Project management software
• Manufacturing company experience
• Succession planning
• Client services
• Equipment troubleshooting
• VPN management
• Adult learning
• TeamViewer
• SQL
• Time management
• Problem-solving
• Technical Support Systems
• Customer service (10+ years)
• Classroom behavior management
• K-12 school experience
• Financial report interpretation
• Computer skills
• Human resources
• Remote access software
• QA Testing
• Writing skills
• ServiceNow
• IT
• Security
• Gap analysis
• Organizational skills
• Microsoft
Office Suite
• User management
• Ticketing Systems
• Network protocols
• SharePoint
• Customer communication (10+ years)
• Implementing APIs
• Social work
• Teams
• Supervising experience
• Instructional design
• Equipment installation
• Software installation
• Printer (troubleshooting support)
• Salesforce
• Microsoft Outlook
• CRM software

About

Bilingual Technical Support Specialist with 5+ years of experience solving SaaS issues, from API integrations to user onboarding roadblocks. I bridge the gap between technical systems and real people, whether that’s debugging behind the scenes or designing training material that sticks. I am passionate about turning frustrated "How do I…?" moments into "Aha!" moments. I love to create empowerment moments.