Skills
Customer Success, Customer Experience, Customer Onboarding, Client Relations, Course Materials, Inclusive Access, Equitable Access, Business Development, Business Analysis, Account Management, Learning Management Systems, Higher Education, Sales Planning, Data Collection, Data Analysis, Communication, Relationship Building, Instructional Design, Budget Management, Training, Event Planning, Education Technology, Learning Technology, Beta Testing, Pricing, Reporting, Billing, Troubleshooting, Blackboard, Canvas, D2L, Moodle, MS Office, MS 365, Google Suite, Salesforce, Zoom, Slack
About
Experienced Customer Success Manager with a strong foundation in higher education, account management, learning management systems, and course materials. Demonstrated success in remote work environments, excelling in relationship building, data analysis, and customer training and onboarding. Skilled in cultivating valuable client relationships, driving sales growth,
collaborating with cross-functional teams to deliver content, and managing partnerships with publishers and ed tech providers. Adept at conducting engaging training sessions for faculty, facilitating LMS integrations, participating in beta testing, and providing technical support. Experienced with learning technologies, leading LMS transitions, piloting and assisting with rolling out innovative educational tools.
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