Alyssia S.

Skills

Opperational support
Facilitation & Training Delivery
Knowledge Base &
Documentation
Zoom and Teams
Learning Management Systems
(LMS)
Feedback Collection & Analysis
Adobe Creative Cloud
(Video Editing & Multimedia
Production)
Public Speaking and Presentation

About

Enterprise Solution Engineer with over seven years of
experience delivering technical support and user education across
enterprise technology platforms. Key strengths include stakeholder
requirement gathering, cross-functional collaboration, and client-facing
communications, and learning analytics. Excellent communication
skills, human-focused learning solutions that support users to reduce
friction in ambiguous, fast-paced environments.

I have created a number of training videos for both internal and external users.