Skills
Education & Training:
Curriculum Design • Adult Learning Principles • Facilitation & Coaching • Public Speaking & Presentation Skills • Differentiated Instruction • Data-Informed Teaching • Tutoring & Mentorship
Technical & Analytical Tools:
Tableau • SQL • Snowflake • Salesforce • Microsoft Office Suite • Trello • Data Analysis • Process Improvement • Product Enhancement Feedback
Leadership & Organization:
Program Coordination • Team Leadership • Strategic Planning • Workflow Optimization • Time & Priority Management • Attention to Detail
Core Strengths:
Bilingual (English & Spanish) • Adaptable Across Industries (Education, Tech, Aviation) • Mission-Driven & Impact-Oriented • Strong Interpersonal Communication • Creative Problem Solver
About
Bilingual education and customer experience professional with a strong foundation in data analysis, training, and customer success. Experienced in developing engaging learning programs, leading onboarding sessions, and creating accessible content that empowers diverse audiences. Proven ability to translate complex information into clear, actionable guidance, drawing from years of experience in both education and aviation industries. Skilled in communication, technical tools like Tableau, SQL, Salesforce, and relationship building which makes me dedicated to improving systems that make people’s lives easier and more connected.
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