Skills
TECHNICAL SKILLS
Content Management Systems: VJoon K4, Woodwing, PC DOCS
Data Management: Postgres SQL, MS Access, Excel
Creative Platforms: Adobe Creative Cloud integration
Collaboration Systems: Google Drive (enterprise-level deployment)
Workflow/Tracking: Smartsheet trackers, custom SQL queries
Document/Print Solutions: Xerox Managed Print, Nuance Equitrac, Xerox Mobile Print
IT Service Management: ServiceNow, knowledge base creation
Operating Systems & Devices: Mac OS, laptops, mobile computing, MFP devices
Cloud Computing & Security: CASB solutions, system integrations
Publishing/Production Tools: Quark Publishing, Artesia OnDemand, ELVIS, Extensis UTS
About
Highly organized and detail-oriented Technology Manager with extensive experience leading global operations in 24/7 production environments. Expert in workflow automation, publishing systems, and business analysis, with a proven record of designing and integrating cost-efficient solutions that improve performance and reduce risk. Delivered error-free test content for 8 SAT administrations annually while implementing data integrity protocols that accelerated issue resolution to under 3 days. Directed enterprise IT operations supporting 1,400 staff, increasing service levels 5% year-over-year, and cutting costs 20% by transitioning 100 devices into managed print services. Recognized for combining deep technical expertise with leadership that drives measurable organizational impact.
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