Skills
Customer Success & Support: Zendesk, HelpScout, Intercom, CRM tools
EdTech & LMS Management: Moodle, Blackboard, D2L Brightspace, TalentLMS
Project & Product Management: Notion, ClickUp, Jira, Asana
Technical Proficiency: API integrations, SaaS platforms, SQL (basic), HTML & CSS
Content Development: Documentation, knowledge base articles, instructional design
Data & Analytics: Google Analytics, Power BI, Tableau
Soft Skills: Communication, problem-solving, adaptability, training & onboarding
About
I am a detail-oriented and customer-focused professional with experience in education, technology, and customer success. With a background in ESL teaching, instructional design, and digital organization, I specialize in helping individuals and businesses optimize their processes for efficiency and growth. My expertise includes content creation, project management, and user support, particularly in LMS platforms, Notion, and EdTech solutions. I am currently transitioning into customer success and technical support roles, where I can leverage my problem-solving skills and ability to translate complex concepts into user-friendly solutions.
I thrive in fast-paced, remote-first environments and enjoy collaborating with teams to enhance user experiences. My ability to analyze customer pain points, provide data-driven solutions, and optimize workflows makes me a strong candidate for customer success, support, and technical advocacy roles.
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