Charles R.
Skills
• Customer Success
• Github
• Hubspot
• SaaS
• CRM
• Product Lifecycle
• Customer Lifecycle
• Product Expansion
• Gainsight/Salesforce
• Product Implementa%on
• LTI & API Integra%ons
• User Experience
• LMS and LMS integra%on
• Onboarding
• Podcasting
• Ability to Balance Strategy and
Implementa%on
About
Rela%onship-driven problem solver with a robust background in technology solu%ons,
implementa%on, and Customer Success. Has a combined 8+ years of professional experience
fostering interpersonal rela%onships and solving technology-based problems. An addi%onal 3+
years working on SaaS adop%ons. Adept at working across mul%ple teams to align strategy and
implementa%on, and streamline products.