Skills
Customer Success & Relationship Management
Customer Lifecycle Management, Onboarding & Enablement, Adoption Strategy, Renewal & Retention, Expansion & Upsell Strategy, Account Health Monitoring, Executive Business Reviews (EBRs), Stakeholder Engagement, Voice of the Customer (VoC), Customer Journey Mapping
Data Analytics & Reporting
Customer Health Scoring, Predictive Analytics for Churn Reduction, KPI Dashboard Development, Data-Driven Decision Making, Net Revenue Retention (NRR), ARR Management, Usage & Engagement Analysis, Time-to-Value Optimization
Tools & Platforms
Salesforce CRM, Gainsight CS, HubSpot CRM, Tableau, Asana, Gong Analytics, Google Workspace, Microsoft Excel, SQL (Basic), ZoomInfo
Cross-Functional Collaboration
Sales-to-CS Handoff, Product Feedback Loops, Partner Launch Operations, Marketing Alignment, Training & Enablement, Cross-Departmental Communication, Implementation Planning
Process Improvement & Leadership
Process Optimization, GTM Strategy Execution, Customer Playbook Development, Change Management, Team Coaching, Program Launch Frameworks, Continuous Improvement
About
I’m a relationship-first customer success and partnerships leader with 10+ years of experience helping clients reach their goals across EdTech, Higher Ed, and workforce development. What sets me apart? I’ve consistently driven adoption, engagement, and growth in environments without formal contracts, meaning I had to earn every ounce of trust and usage the old-fashioned way: by delivering real Time-To-Value, fast.
Whether launching new partner programs, building onboarding frameworks from scratch, or guiding multi-stakeholder accounts through complex implementations, I focus on aligning business needs with practical solutions. I’ve built GTM playbooks, led cross-functional teams, and scaled national partner networks, all while keeping my eye on the same North Star: solving problems and helping people succeed.
I'm currently seeking a full-time Customer Success Manager role where I can bring this same grit, empathy, and systems thinking to the SaaS world. I’m diving deep into tools like Asana, HubSpot, and Gainsight to sharpen my skills and prepare for what’s next.
Let’s connect if you:
-Need a strategic CSM who knows how to build relationships that stick
-Want someone who thrives in post-sales, guiding customers from onboarding to renewal with clarity and care
-Value startup grit, cross-functional collaboration, and someone who can turn chaos into scalable systems
Profile Photo
