Christopher R.

Skills

Areas of Expertise:
• Leadership & Team Development
• Vendor & Stakeholder Engagement
• Client Support & Service Excellence
• Continuous Process Improvement • Contact Center Infrastructure
• Market Research & Insights
• Inventory & Cost Control
• QA & Regulatory Compliance • Supply Chain Management & Logistics
• Corporate Strategy & Process Design
• Procurement & Program Management
• Risk Analysis & Mitigation

Technical Skills:
• ServiceNow ǀ Management, Dashboard Development and Reporting.
• PowerBi Reporting ǀ Management and Reporting.
• NexThink DEX Software ǀ Administrator, Management of User accounts, Campaign Dev., Systems Monitor, & Reporting.
• Microsoft Office 365 ǀ Managed SharePoint sites & MS Teams Groups for Blackboard Student Success.
• Avaya and CMS ǀ Avaya and CMS Reporting, configuring of soft phones and hard phones
• Microsoft Windows Operating Systems ǀ 20 Years of Experience.
• Microsoft Office 365 ǀ 12 Years of Experience.
• Computer/Mac/Server Hardware ǀ 20 Years of Experience
• Mac OS ǀ 15 Years of Experience
• VDI Infrastructure/Deployment ǀ 17 Years of Experience
• NAS/Windows Server Deployment for Office Environments ǀ 15 Years of Experience
• Office Networking ǀ 20 Years of Experience

About

Dynamic professional offering 25 years’ extensive experience in tactical business leadership to enhance operations, heighten service delivery, and augment revenue margins.

Self-starter committed to high levels of quality through comprehensive project management, business administration, SaaS organization, and change management for optimal sales and business transformation. Solutions-oriented leader driving business growth, profitability, and strategic alliances through positive relations with employees and relevant partners.