Colleen H.

Skills

Product management, Client Relationship Management, Customer Onboarding & Retention, Contract & Renewal Management, Data Analysis & Performance Metrics, Customer Satisfaction & Support, Cross-Functional Collaboration, Client Training & Education, CRM Tools & Software, Strategic Problem-Solving, Conflict Resolution & Escalation Management, Public Speaking, Change Management & Process, Improvement, Customer Advocacy, Mentoring, Training, Curriculum Development

About

Dedicated to enhancing customer experiences, optimizing retention, and driving long-term client success through strategic engagement and personalized solutions. Results-oriented professional with a strong foundation in education, now leveraging expertise in communication, relationship building, and problem-solving to excel in client success management. Adept at onboarding new clients, resolving escalations, and improving customer satisfaction through proactive support and data-driven strategies. Experienced in working cross-functionally to enhance customer experience and ensure seamless service delivery.

SIGNATURE ACHIEVEMENTS
✓ Fueled business development opportunities by designing and implementing a statewide curriculum adopted by the 21st Century Community Learning Centers, enhancing educational programming.
✓ Strengthened instructional effectiveness by securing grant funding to support professional development initiatives in adapted physical education.
✓ Helmed one of the most impactful advocacy efforts at the NPEN Conference, delivering presentations on inclusive physical education strategies to promote accessibility and engagement.