Connie R.

Skills

Remote team collaboration and support
Scoring accuracy and rubric calibration
Training development and mentorship
Workflow optimization and documentation
Troubleshooting technical tools and systems
Google Workspace (Docs, Sheets, Drive, Meet)
Microsoft Office Suite (Word, Excel, Outlook)
ServiceNow, ePEN2
ESL and ELA instruction for grades K through 12
Data review, reporting, and compliance
Detail-oriented and process-driven
Clear and supportive communication

About

Experienced and dependable EdTech professional with over 10 years in remote assessment, virtual instruction, and scoring operations. I specialize in supporting large-scale educational projects, training teams, and ensuring accuracy in high-stakes testing environments. I thrive in behind-the-scenes roles where I can contribute through quality assurance, troubleshooting, documentation, and process improvement.

With a background in ESL instruction, scoring leadership, and records analysis, I bring a calm, detail-focused approach to every project. I’m passionate about helping learners succeed while supporting teams with clear communication, consistency, and kindness.

I'm seeking a remote role in EdTech or educational services, ideally one where I can support operations, training, or quality assurance with flexibility and purpose.