Cynthia J.

Head of Customer Support Operations | Building Scalable Support Systems | Expert in Team Development & Process Optimization

Atlanta, Georgia, United States

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Skills

Strategic Operations: Program Management • Strategic Planning • Process Optimization • Change Management • Organizational Design
Data & Analytics: Data Analysis • Impact Measurement • Performance Metrics • Dashboard Development • Statistical Analysis • Predictive Modeling
Systems & Technology: CRM Administration (Salesforce) • Marketing Automation • Knowledge Management Systems • Workflow Automation • AI Integration
Fundraising & Development: Grant Writing • Donor Relations • Partnership Development • Fundraising Operations • Compliance Management
Communication & Storytelling: Executive Communications • Data Storytelling • Content Development • Stakeholder Presentations • Technical Writing
Leadership & Collaboration: Cross-Functional Leadership • Team Building • Stakeholder Management • Project Coordination • Vendor Management

About

Strategic operations executive with 10+ years of experience driving business strategy and operational excellence across high-growth EdTech and education organizations. Proven track record of leading strategic initiatives, implementing performance management frameworks, and delivering measurable business impact through cross-functional leadership and data-driven decision-making. Expert in strategic planning, process optimization, and program management with deep expertise in performance analytics and organizational transformation.