Devin C.

Skills

Customer Experience Strategy, Customer Experience Design, Customer Success, Revenue Operations, GTM Strategy, Operations Management, Process Improvement, Cross-functional Collaboration, Team Leadership and Training, Complex Problem Resolution, Agile Project Management, Design Thinking, Customer Journey Mapping, Change Management

HubSpot (Admin), Zendesk (Admin), Salesforce, Klaviyo (Admin), Zapier, Jira, Notion, Zoom, Slack, Google Workspace, Microsoft Office, Wordpress, Miro, Confluence, Qualtrics, Tableau

About

I am a career education and edtech professional, with 4 years of experience working in edtech startups, especially in early stage (pre public product launch). I am obsessed with creating amazing customer interactions and championing customer feedback to improve products. I have held a range of job responsibilities, primarily focusing on customer experience (strategy, design, leading customer-facing teams), operations (process improvement, integrations, and automations), and product (customer journeys, product research).

I excel at wearing many hats, creatively solving problems, and building high performing teams.

While most of my experience has been in higher education and adult education companies, I am also interested in joining K-12 companies as I am experiencing many of the pain points of the public school systems today.