Donald F.

Skills

Customer Relationship Management, Consultative Sales, Needs Assessment, Objection Handling, Deal Closing, Pipeline Development, Account Management, Client Onboarding, Training & Enablement, Retention & Churn Reduction, Product Adoption Strategies, Stakeholder Engagement, Cross-Functional Collaboration, Data-Driven Decision Making, Performance Reporting, Progress Tracking, Individualized Coaching, Relationship Building, Mentoring & Coaching, Efficiency Identification, Virtual & Hybrid Learning, K-12 Education Expertise, EdTech Platform Proficiency, Google Workspace, Canvas, Zoom, School Pathways SIS, CRM Proficiency, Salesforce Trailhead, HubSpot Inbound Sales, Procurement Navigation, RFP & Pilot Management, Emotional Intelligence, Proactive Problem-Solving, Strong Work Ethic, Visionary Thinking, Leadership in Collaborative Settings, Adaptability, Quick Learner

About

Former high school science educator with 15+ years of experience driving student engagement, retention, and success in virtual, hybrid, and in-person environments. Proven track record of achieving 90%+ attendance and retention rates through data-driven interventions, personalized support plans, and strong relationship-building with students, parents, and stakeholders.

Now transitioning into Customer Success/Account Management in EdTech, where I can leverage my unique blend of classroom expertise and B.S. in Business Marketing (Sales Emphasis) to help schools and districts maximize technology adoption and achieve measurable outcomes. Excel at onboarding and training users (mentored 5+ new teachers on platforms like Zoom and Canvas), troubleshooting diverse needs (ELL, SPED, high-risk learners), and fostering long-term partnerships—skills directly transferable to customer onboarding, product adoption, churn reduction, and expansion.

Currently deepening CRM proficiency with HubSpot Inbound Sales and Salesforce Trailhead certifications (expected 2026). Passionate about innovative tools that empower educators and transform learning.

Based in Boise, ID (relocated from CA) and seeking fully remote Customer Success Manager, Account Manager, or Onboarding Specialist roles in EdTech.