Erin V.

Skills

• Executive Leadership & Organizational Strategy
• Customer Success Leadership (SaaS / EdTech)
• K–12 Virtual & Blended Learning
• Board & Executive Stakeholder Engagement
• Financial Stewardship & Budget Oversight ($1M–$25M+)
• Retention, Renewals & Net Revenue Retention
• Customer Health Scoring & Analytics
• Onboarding, Implementation & Time-to-Value
• Personalized Learning & MTSS
• Assessment & Data Systems Integration
• High-Impact Tutoring & Tier 2–3 Interventions
• Cross-Functional Team Leadership
• Change Management & Scaling Operations

About

Mission-driven K–12 and EdTech executive with 25+ years of experience leading customer success, instructional strategy, and large-scale virtual learning initiatives across public education and SaaS environments. Proven track record supporting 1.1M+ learners, overseeing $25M+ portfolios, and partnering with Boards, state agencies, and district leaders to drive measurable academic, operational, and financial outcomes.

Former Director of Customer Success at Edmentum, where I led multi-state teams, redesigned onboarding and implementation frameworks, reduced time-to-value by 35%, improved retention by 20% YoY, sustained NPS 80+, and generated 65% growth in upsell/cross-sell revenue through data-driven customer health and expansion strategies. Deep expertise in personalized learning, MTSS, assessment systems, virtual and hybrid instruction, and translating instructional integrity into scalable, compliant delivery models.

Ed.D.-prepared instructional leader with a strong reputation for transparent leadership, financial stewardship, and culture building. Experienced guiding organizations through growth, complexity, and accountability—equally effective engaging executive leadership, product teams, educators, and families. Open to remote or hybrid executive leadership roles in EdTech, virtual learning, customer success, professional services, or education-focused SaaS organizations.