Skills
Client Success & Retention ,  Stakeholder Engagement,  Customer Onboarding & Enablement, Project Planning & Execution,  Cross-Functional Collaboration , Training & Documentation, Data-Driven Decision Making,  CRM & EdTech Platforms, Written & Verbal Communication
About
With over 14 years of experience in education and corporate settings, I bring a unique ability to simplify systems, foster meaningful relationships, and lead with empathy. As a former New York City public school educator turned customer success and implementation specialist, I have guided cross functional teams, supported nationwide client onboarding, and driven long term engagement through thoughtful, human centered support.
I have worked closely with educators, families, and stakeholders to ensure adoption, maximize retention, and increase satisfaction, particularly in fast paced EdTech environments. I am experienced with Salesforce, Google Workspace, Microsoft Teams, and other platforms that help turn complex workflows into clear, actionable steps.
I am excited to bring my passion for learning, leadership, and client success to a team that values impact, collaboration, and meaningful change.
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