Jennifer B.

Skills

Strategic program planning, executive-level decision-making, vision setting and execution, team leadership and mentorship, cross-functional collaboration, stakeholder relationship management, building consensus in diverse teams, policy and compliance oversight, conflict resolution and mediation, change management, large-scale program implementation, user adoption strategies, process optimization, workflow redesign for efficiency, multi-district program leadership, timeline management under pressure, budget-conscious resource allocation, data-driven program evaluation, risk assessment and mitigation, outcome-based project tracking, professional learning facilitation, instructional design for adults, scalable training program creation, coaching for performance growth, curriculum alignment with organizational goals, building communities of practice, leading virtual and in-person workshops, staff onboarding and retention strategies, peer-to-peer coaching systems, training evaluation and improvement, customer success lifecycle management, building strong client partnerships, needs assessment and solution mapping, executive communication and presentations, stakeholder satisfaction improvement, CRM system utilization, relationship-building across sectors, negotiation and influence skills, advocacy for client and user needs, driving customer retention and loyalty, Learning Management System expertise (Canvas, Blackboard), Student Information System integration and support (PowerSchool), CRM platform proficiency (Salesforce), Microsoft 365 and Google Workspace mastery, data visualization and reporting, technology adoption leadership, process automation strategies, identifying EdTech sector trends, using data insights for decision-making, translating complex data into actionable solutions

About

Dynamic leader with 15+ years of experience driving program success, client adoption, and organizational growth across education and technology. Skilled in leading cross-functional teams, implementing large-scale programs serving 1,000+ users, and building strong partnerships with diverse stakeholders. Proven ability to translate complex needs into scalable solutions, optimize processes to reduce implementation timelines, and create training systems that increase adoption and user satisfaction.

Recognized for expertise in training, coaching, and change management, with a track record of improving program outcomes by 40% and accelerating adoption through data-informed decision-making. Adept at guiding organizations through transformation, aligning leadership and front-line teams, and delivering measurable impact.

Now seeking a leadership role in EdTech program management, customer success, or strategic partnerships where I can leverage my background in education innovation and executive-level problem solving to drive growth, enhance client experience, and deliver high-value results