Justin D.

Skills

Salesforce CRM Administration (Service Cloud, Flows, Dashboards, Reports), Zendesk Ticketing & Case Management, Technical Troubleshooting (SaaS, Cloud Services, Hardware/Software), Escalation Management & Objection Handling, KPI Tracking & Performance Reporting, Salesforce Reports & Dashboards, Excel (PivotTables, VLOOKUP), Process Documentation & Workflow Optimization, Cross-Functional Team Collaboration (Sales, IT, Customer Success), Google Workspace (Docs, Sheets, Slides)

About

Experienced and adaptable support professional with over 3 years in Salesforce administration, CRM systems, and technical support across SaaS, cloud, and retail industries. Proven track record in high-volume environments resolving escalations, optimizing workflows, and improving user adoption through training and documentation. Skilled in Salesforce Service Cloud, Zendesk, and data-driven reporting. Known for strong communication, cross-functional collaboration, and a proactive, results-oriented approach.