Kathleen H.

Skills

• Microsoft Suite: Outlook, Word, Excel, PowerPoint, OneNote, Forms, Teams
• Google Workspace: Google Classroom, Drive, Email, Extensions
• Internal Communication & Resource Organization: Slack & Microsoft Teams
• Virtual Training & Professional Development: Zoom, Webinar, Mentimeter, Padlet
• Scheduling & Workflow Management: Calendly for meetings and PD events
• CRM & Analytics: Salesforce – Running reports, managing dashboards, and tracking tasks

About

A Passionate Leader in Education & Customer Success

With over 20 years of experience in education leadership, customer success, and strategic implementation, I thrive in environments where I can build strong relationships, drive impactful change, and help organizations scale their impact. My expertise in the Public School System & EdTech solutions, stakeholder engagement, and data-driven decision-making has enabled me to successfully lead large-scale district implementations, optimize customer success strategies, and support K-12 educators in creating meaningful learning experiences.

But beyond my professional achievements, I bring a mindset of being "all in"—giving nothing less than 150% to everything I do. I work hard, think strategically, and push for excellence, whether it’s leading a client through an innovative solution, optimizing engagement strategies, or exploring the great outdoors on a backpacking adventure. I believe in bringing passion, energy, and dedication to both my work and personal life, ensuring that every challenge is met with drive and enthusiasm.

KEY ACHIEVEMENTS
• Oversaw training and consultative support for over 500 schools spanning 44 states and Canada.
• Achieved a 90% customer satisfaction rate through proactive risk management and strategic touchpoints.
• Spearheaded initiatives to integrate data-driven decisions, enabling schools to maximize ROI from SaaS solutions.
• Increased retention & expansion for digital curriculum solutions by developing tailored training modules.
• Enhanced program effectiveness through innovative instructional strategies and feedback systems. (Learning Cohorts)
• Developed and facilitated data retreats to guide continuous improvement planning.
• Improved district performance metrics by integrating data-driven continuous improvement systems.
• Successfully scaled districtwide MTSS/RTI implementation, improving student outcomes.
• Recognized for leadership in achieving MN School of Excellence designation for curriculum alignment and teacher development.
• Launched successful Pre-K transition programs, increasing student readiness.


I am eager to bring my leadership, problem-solving skills, and customer success expertise to an organization that values impact, innovation, and strong partnerships. If you’re looking for someone who will go above and beyond to drive success, I’d love to connect!