Katie W.

Skills

• High-Stakes Program Management • Strategic Partnerships • Account Management • Relationship Building • Pre-Sales Consulting • Onboarding + Implementation • Post-Sales Development, Delivery, and Growth • Business Development • Risk Management • Solution Selling • ROI Articulation • Product Adoption • Executive Communications • Client Presentations • Leadership-Level Negotiation • Influence without Authority • Customer Relationship Management (CRM) • Customer Engagement + Success •

• Cross-Functional Team Leadership • Product Lifecycle Management • Product Strategy • Product Development • Pipeline & Investment Management • Project Management • Road Mapping • Agile & Waterfall Methodologies • Resource Management • Vendor Management • Issue + Escalation Management • Data-Driven Improvement Planning • Change Management • Scaling Global Operations • Competitive Analysis • Knowledge Management • AI Prompt Engineering •

• EdTech Consulting • E-Learning • Instructional Design • Learning Science • Adult Education • Distance Learning • Curriculum Development • Content Development • Content Management • Copy Editing • Digital Media • Digital Publishing • Authoring Tools • Web Accessibility • Training + Enablement • Custom Technical Training • LMS Administration •

• Jira • Tableau • SmartSheets • Confluence • Aha! • Salesforce • Google Suite + Google Analytics • Moodle • Canvas • Blackboard • Google Classroom • PowerPoint • Articulate • Figma • Panopto •

About

Strategic, thoughtful, and experienced EdTech SaaS partner with 10+ years of success in program management, client relations, vendor operations, and e-learning product design + development.

I have most recently been managing a portfolio of 15+ top-ranking Higher Education clients (servicing online degrees + certifications). I oversaw executive partner relations, post-sales onboarding and implementation, learner and outcomes data analyses, continuous improvement planning, and product delivery from our various in-house and vendor production teams.

Personally, I enjoy the "very human” puzzle of navigating between client and business needs. It's why I've found the most joy and impact in Program + Partner Management positions. That professional space allows me to create meaningful relationships across cross-functional teams, use my organizational mindset to push for strong workflows and communication channels, and ensure that both client and business are proud of our work.