Laura R.

Skills

Instruction and Communication,
Relationship Building & Customer Support,
Training & Facilitation,
Problem Solving & Flexibility,
Organization & Coordination,
Technology & Microsoft Tools, Public speaking and live presentation delivery
Leading group training sessions (in-person and virtual)
Onboarding and mentoring new employees,
Writing and delivering instructional content or lesson plans,
Providing empathetic customer or student support, Explaining complex ideas in simple, clear terms
Managing and de-escalating difficult conversations
Tracking progress and giving personalized feedback
Coordinating schedules, events, or shift coverage
Multitasking in fast-paced, high-pressure environments
Using Microsoft Word for documentation and formatting
Using Microsoft Excel for tracking, organizing, or analyzing data,
Creating PowerPoint presentations for training or instruction,
Managing communication through Microsoft Outlook (email/calendar),
Learning and adapting quickly to new technologies or software,
Supporting others in learning new systems or platforms,
Working collaboratively across departments or teams,
Identifying problems and proposing actionable solutions,
Planning and facilitating professional development sessions,
Delivering excellent service while balancing multiple demands

About

I’m a dedicated and adaptable professional with experience in both education and the service industry. I’ve worked as a special education teacher and a restaurant server/trainer, which has given me strong skills in communication, relationship-building, and problem-solving. I’m confident speaking in front of groups, leading training sessions, and explaining things in a way that makes sense to different audiences. I’m organized, tech-friendly, and comfortable using tools like Microsoft Word, Excel, PowerPoint, and Outlook. I’m now looking to bring my people skills, patience, and ability to teach and support others into a new role in the EdTech field.