Lester B.

Skills

Core Account Management & Customer Success Skills
• Customer Retention & Renewals
• Strategic Account Growth
• Client Relationship Management (Education & Public Sector)
• Customer Lifecycle Management
• Client Onboarding & Training
• Upselling & Cross-Selling Strategies
• Contract Negotiation
• Revenue Forecasting & Pipeline Management
• Win-Back & At-Risk Account Recovery
• Customer Satisfaction & Loyalty Programs

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💻 Technical & SaaS Skills
• CRM Platforms (Salesforce, HubSpot, etc.)
• SaaS Sales Process Management
• Data Analysis & Reporting
• Microsoft Office Suite (Excel, PowerPoint, Word)
• Google Workspace
• Market Analytics & Data Insights
• Cybersecurity & Network Safeguarding Solutions
• Content Filtering & Classroom Management Tools (Smoothwall, Linewize)

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🧠 Communication & Leadership
• Executive-Level Presentations & Consultative Selling
• Cross-Functional Collaboration (Sales, Product, Support)
• Mentorship & Team Leadership
• Problem Solving & Conflict Resolution
• Strategic Planning & Process Optimization

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⚙️ Industry-Specific Expertise
• EdTech Sales & Implementation
• K–12 Safeguarding and Compliance (CIPA, FERPA)
• Education Technology Integration
• Public Sector Procurement & Contract Management

About

I developed and maintained strong client relationships within the education and public sectors while working with industry leaders Smoothwall and Linewize. My role centered on safeguarding K–12 environments through tailored cybersecurity, content filtering, and classroom management solutions. I focused on strategic account growth, customer retention, and identifying upsell opportunities that aligned with district safety and compliance goals. Collaborating closely with internal product, support, and sales teams, I ensured seamless onboarding and long-term client success. Known for a proactive, solutions-driven approach, I also mentored junior colleagues and contributed to team-wide performance and customer satisfaction improvements.