Lindsy G.

Customer Success & Enablement Leader | 10+ Years Driving SaaS Adoption & Retention

Greencastle, IN

View resume

Skills

Customer Success Strategy
Enterprise Account Management
Onboarding & Implementation
Training & Facilitation (Virtual & In-Person)
Customer Retention & Renewals
Product Adoption & Usage Growth
Needs Analysis
Curriculum & Instructional Design
Cross-Functional Collaboration
Stakeholder Communication
Consultative Partnership
Performance Metrics (CSAT, Adoption, Retention)
LMS Integration & Support
Change Management
Executive-Level Presentation

About

Customer Success and Enablement leader with 10+ years of SaaS experience, grounded in a background as a postsecondary instructor of writing and public speaking and 7 years of K–12 secondary education. Combines classroom expertise with strategic account management to deliver high-impact training, drive adoption, and achieve 98% CSAT and 90%+ renewals.